- BAE Systems (Columbia, SC)
- …be available based on position level and/or job specifics. **Junior Tier 2 Helpdesk Analyst ** **102348BR** EEO Career Site Equal Opportunity Employer. Minorities ... Systems Administrator to serve on a Tier 2 technical support helpdesk , staffed to provide remote, over-the-phone administration, support, and technical assistance… more
- The University of Texas at Arlington (Arlington, TX)
- ** Helpdesk Analyst II** **Bookmark this Posting** **Print Preview** **|** **Apply for this Job** **Please see Special Instructions for more details.** Applicants ... **Posting Details** Position Information **Posting Number** S05545P **Position Title** Helpdesk Analyst II **Department** OIT Service Management **Location**… more
- Insight Global (Salt Lake City, UT)
- Job Description Insight Global is looking to hire a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role is the first point ... of contact for existing and potential clients, and you will be fielding incoming calls. You can expect to take around 100 calls per day, each around 30 seconds, and transfer the call to the appropriate person or department. The Operator Support team is also… more
- Envista Holdings Corporation (Madison, WI)
- …voice mail, or in-person communication with written documentation. + First level helpdesk support + Use discretion to prioritize and complete end user requests ... concise communication is necessary to avoid confusion. + Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the internal computer… more
- MCPc Holdings, Inc. (Erie, PA)
- …www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock. + Alpha Helpdesk : First line of Support for Sourcing and Suppliers + Vendor ... Setup/Change Requests + Supply Chain Connect (SCC) Support + Payment Issue Resolution + Supplier Data Management + Management of Service Deliverables to SLA's + Training of resources on processes + Excellent Communication Skills (verbal and written English) +… more
- Citigroup (Newark, DE)
- …* Provide phone, email, and Help Desk support for multiple government web-based applications, including in depth technical troubleshooting with agency users and their ... IT Support; make troubleshooting decisions based on agency's unique security settings and criticality of user inquiry. * Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures. Ensure all cases… more
- Parkview North Hospital (Fort Wayne, IN)
- Summary: With some supervision, this role is responsible for engaging with the clients of Parkview Health by answering calls and through other methods in order to ... gather information necessary to troubleshoot and resolve hardware, software, and training issues and ensure end user productivity. Demonstrates consistent basic problem-solving and analysis skills for issue resolution and implements corrective measures. Enters… more
- Insight Global (New Castle, DE)
- …. Skills and Requirements . 1-3 years of professional helpdesk analyst experience, ideally supporting a large company ... of internal end users . Ticketing System Experience (ideally ServiceNow but open to any systems) . Excellent communication and customer service experience . Basic LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+,… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …Technician, Customer Service Technician, Client Support Specialist, Call Center Support Agent, Helpdesk Support Analyst , Software Support, etc. Powered by JazzHR ... motivated and reliable team members to join our wonderful team! As an Application Analyst , you will be at the heart of the customer experience and we want… more
- ManTech (Chantilly, VA)
- …**Required Qualifications:** + 1+ years of experience in a technical support, systems analyst , helpdesk , requirements analyst or other relevant position + ... ManTech has a need for a Digital Forensics Support Analyst in Chantilly, VA to support a team of...a team of elite Digital Forensics Engineers. As an analyst on our team, you will receive support requests… more
- DXC Technology (Bay City, MI)
- …for our customers and colleagues at DXC.com . TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and ... developing follow-up steps in support of IT systems that support vehicle programing. The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution. The successful candidate will… more
- Hargrove Engineers & Constructors (Baton Rouge, LA)
- …supported by the IT department. + Working closely with the PC/Network Support Analyst in resolving helpdesk issues. + Coordinating efforts to resolve end ... user requests using remote technology. **Ideal Background** **Education:** High School Diploma or equivalent is required. Advanced Technical coursework or College degree is preferred. **Certification:** A+ Certification is preferred. **Experience:** This… more
- TEKsystems (Minneapolis, MN)
- Description: A client of TEKsystems is seeking a Helpdesk Support and Systems Analyst position to our Information Technology department. They are looking for a ... strong applicant with Analyst abilities and experience to collaborate with a team...a team of four other technical support professionals (the Helpdesk Team) to provide on‐site and over‐the‐phone primary support… more
- Capgemini (Atlanta, GA)
- **Job Description** The Junior Desktop Analyst plays a critical role in providing technical assistance to client end-users for software applications, ... hardware/devices, logging and tracking service call details in ticketing systems, and bringing up problems for resolution. Expectation is to provide an extreme level of customer service, attempt to resolve issues in a single interaction (ideally first contact… more
- Robert Half Technology (Marysville, OH)
- …Looking for a bilingual Japanese speaking customer focused, tech to join our clients expanding helpdesk team. This will be working onsite 5 days a week. If you're a ... might be right for this job. Located in Marysville, Ohio, the Help Desk Analyst opportunity is a long-term W2 contract opportunity. Great opportunity for a current… more
- TEKsystems (Coppell, TX)
- …TO COME INTO THE OFFICE 3 DAYS A MONTH. Description: Overview: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone ... to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help… more
- Motrex LLC (Alpharetta, GA)
- …and manage the execution of end user training + Respond to HR/Payroll Helpdesk Tickets _Competencies_ The Senior Business Analyst , Time and Attendance should ... **Overview** The Senior Business Analyst , Time and Attendance is an Information Technology...configuration changes, and work with end users and UKG Helpdesk on issues + Support the integrations between WorkForce… more
- TEKsystems (Oklahoma City, OK)
- Job Description: The Service Desk Analyst provides support for basic technology-related incident resolution and requests reported to the service desk. ... including desktops, mobile devices and related peripherals. The Service Desk Analyst is responsible for collecting information through a customer conversation,… more
- TEKsystems (Coppell, TX)
- …distributed and SLAs are met on a daily basis . Handle escalations from analyst or customer management. . Identify training needs for the team or specific analysts ... and coach as needed. . Work with leadership to ensure leave requests are not a direct impact on account SLAs. . Perform quality checks of tickets and calls. . Work / interact with peers, escalation groups, TEK and customer management towards improving… more
- Robert Half Technology (Boston, MA)
- Description We are offering a contract employment opportunity for a Help Desk Analyst I in Boston, Massachusetts. This role primarily revolves around providing IT ... support to employees and contractors, often requiring multi-tasking and efficient issue resolution. The position is fully remote, allowing candidates from anywhere in the US to apply. Responsibilities: * Fielding contacts from employees and contractors… more