- TEKsystems (Gurnee, IL)
- … Major Incident & Problem Management : Duty Manager * Provides Major Incident Management and Problem Management services as part of ... Foundational knowledge of ITIL framework and Service Operations ( Major Incident Management and Problem Management ) Knowledge of ServiceNow or… more
- Precise Solutions (Lake County, IL)
- … Analyst Job Description + Provides Incident Management , Provides Major Incident Management and Problem Management services as part of the ... + Foundational knowledge of ITIL framework and Service Operations ( Major Incident Management and Problem Management ) + Knowledge of ServiceNow or… more
- The Walt Disney Company (Lake Buena Vista, FL)
- …the execution and continuous improvement of the Major Incident , Event Management , Change Management , and Problem Management processes within the ... of the Event, Incident , Major Incident , Request Fulfillment and Problem Management processes. + Identify service improvement opportunities… more
- Federal Reserve System (New York, NY)
- …quality, scalability, resulting in improved business value. The areas of coverage include - + Major Incident / Problem Management + Change and Release ... are looking for:** + Proven ability as an IT Service Management practitioner (Change, Incident and/or Release) with experience in a fast-paced Financial Services… more
- Bank of America (Plano, TX)
- …scenario modelling and diagnosis with Problem Manager root causes for major incident / problem management investigations + Participates regularly ... reliability issues affecting their portfolio + Works on complex, major or highly visible tasks in support of multiple...metrics / monitoring for resolution and forecasting, disaster recovery, incident / problem / capacity management … more
- Ensono (Columbus, OH)
- …Center or Production Support environment required _OR_ + 5+ years Customer Service experience, Incident and Problem Management required. + Customer focus and ... Major Incident ManagerRemote - United StatesJR010311...complex operations environments. + Exposure and familiarity with change, problem and release management . + Four year… more
- Dell Technologies (Round Rock, TX)
- …complex and business-critical environments. You will be responsible for critical incident management with cross-functional teams, delivering timely solutions ... ensuring optimal service levels * Communicate within functional teams to provide problem resolution updates * Utilize internal resources and teammates to investigate… more
- Vertafore (Denver, CO)
- …Board). This person would support day-to-day activities of problem and major incident management , including reporting and compliance. Core Requirements ... continuous improvements of governance for Change Management , Incident Management , and Problem ...Major Incidents. You can guide our teams through Major Incidents and Problem Management … more
- Amazon (Austin, TX)
- …insights and ensure alignment with business needs. * Drive the adoption of Incident Management best practices and standards across the organization, including ... Fundamentals. - ServiceNow ITSM Fundamentals. - Experience in an incident or major incident function...incident function in IT with strong understanding of incident management principles, methodologies, best practices, and… more
- Wells Fargo (Charlotte, NC)
- … management ** + **Understanding of technology problem management and incident response** + **Familiarity with the Technology Major Incident ... Global Incident Command Center (GICC), a central part of Enterprise Incident Management . The GICC provides global, enterprise-wide, all hazard monitoring,… more
- General Dynamics Information Technology (Chantilly, VA)
- …**Job Family:** Systems Administration **Skills:** Information Technology (IT) Systems,IT Incident Management ,System Administration **Experience:** 3 + years of ... **US Citizenship Required:** Yes **Job Description:** Join GDIT as an ITSM Incident Management Analyst, where you'll leverage ITIL practices and ServiceNow… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …of Manager (MoM) type monitoring environment * 3 years exposure to Service Management /ITIL framework and concepts ( incident , problem , change management ... to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments in all… more
- City National Bank (Jersey City, NJ)
- …the enterprise to maintain and execute City National Banks Incident Management process. This includes commanding major incidents, escalating to appropriate ... INCIDENT MGMT** **WHAT IS THE OPPORTUNITY?** The Incident Management Lead is a People Manager...you will do** + Prioritizes and Commands high priority major incident calls including communication with Executives… more
- Truist (Charlotte, NC)
- …will provide risk advisory engaging in business continuity activities and incident management response activities. **ESSENTIAL DUTIES AND RESPONSIBILITIES** ... for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific...of rules/laws/regs aligned to technology for business continuity and incident management . 6. Strong experience and background… more
- NCR VOYIX (Atlanta, GA)
- …+ Ensure the closure of all incident records + Participate in incident reviews ( Problem Management ) + Establish continuous process improvement cycles ... a driver and/or primary point of contact for all major incidents + Responsible for the effective implementation of...incidents + Responsible for the effective implementation of the Incident Management process and carries out the… more
- Cayuse Holdings (Columbus, OH)
- …details to key business and client stakeholders, + Ensuring that our ITIL aligned Incident Management processes are followed so that event management is ... activities, associated results, root cause results, preventative action items, for Problem Management + Other duties as assigned. **Qualifications** **Minimum… more
- Blue Rose Consulting Group, Inc. (Ashburn, VA)
- …of Manager (MoM) type monitoring environment + 3 years exposure to Service Management /ITIL framework and concepts ( incident , problem , change management ... to deliverables and performance metrics where applicable + Monitor and support Incident management in production, development, and test environments in all… more
- Insight Global (Chantilly, VA)
- …other contracts when necessary -Monitor and facilitate tasks for the Problem Management team -Review and provide information on major incidents and trends to ... -Facilitate the creation and submission of after-action reports for major incidents and outages when applicable -Report, monitor and...system -Knowledge of customers Incident and Change management processes -Knowledge of customers Problem … more
- Eastern Bank (Lynn, MA)
- …The role plans the response to complex security threats and enhances the incident management framework. This role drives initiatives that bolster the bank's ... standards. ** PROBLEM SOLVING & DECISION MAKING** **:** The Senior Incident Response engineer must possess strong problem -solving and decision-making… more
- Truist (Zebulon, NC)
- …States of America) **Please review the following job description:** The Senior Incident Response Engineer within the advanced 24/7 Cyber Incident Response ... investigating, and resolving all escalations properly. As Digital Forensics & Incident Response (DFIR) professionals, individuals in this role must be well-versed… more