- Daiichi Sankyo, Inc. (Basking Ridge, NJ)
- …customer to evaluate and implement as needed. Responsible for the Help Desk operational guidance and support related to application tickets, setting and monitoring ... ITIL processes (Incident Management, Change Management and Problem Management) and Service Management principles preferred. preferred Travel Ability to travel up to… more
- Merck & Co. (Rahway, NJ)
- …collaborate with colleagues from IT Data Quality, IT Analytics & Reporting , IT Service Management , Global Service Desk , Global Operations Center, ... providing innovative solutions for tomorrow. The position of CMDB & Discovery Analyst / Sr. Specialist has responsibility for s upporting the standardization,… more
- Leidos (Rockville, MD)
- …Description** Leidos' Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on ** Senior ** ** Service Desk Analyst (Tier 3 ... obtain a level 5 Public Trust clearance. As a Service Desk Analyst , you are...as a senior member or lead of service desk area responsible for delivering outstanding… more
- ManTech (Herndon, VA)
- …Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Tier 2 Service Desk Analyst ** to join our team in the Herndon, VA. ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- Beth Israel Lahey Health (Charlestown, MA)
- …timely response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that ... triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and thus… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise ... be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Senior Functional/Business Analyst - Help Desk -Top Secret Clearance Required** **Category:** Service Desk / End User Services **Main location:** ... **Employment Type:** Full Time **Position Description:** CGI is seeking a Functional/Business Analyst to join our team supporting a federal client in utilizing and… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the IT Service Desk Analyst position is responsible for responding professionally and compassionately to internal and external ... electronic health records software and imaging software. The IT Service Desk Analyst position escalates...of issues and requests presented. Refers issues to more senior team members as appropriate. ** SERVICE ESSENTIAL… more
- GNC (Pittsburgh, PA)
- …achieve it. Be a part of helping others to Live Well! Job Description The Service Desk Analyst position provides first level problem determination, tracking ... appropriate + Log all issues properly into the IT Service Desk management software + Place ...+ Ability to work with and influence peers and senior management + Self-motivated with critical attention to detail,… more
- Geisinger (Harrisburg, PA)
- Job Summary In a 24/7/365 environment, the Service Desk Technical Analyst is responsible for the performance of tasks related to Geisinger IT hardware, ... supporting all business lines across Geisinger's customer base. + Service Desk Technical Analyst makes...dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of… more
- Insight Global (Philadelphia, PA)
- …for Helpdesk or service desk background Demonstrate strong customer service and IT support skills, catering to senior clients and employees Experience ... service and IT support skills, catering to both senior clients and employees. Patience and a commitment to...IT support, preferably with a background in Helpdesk or service desk , is required. The candidate should… more
- Insight Global (Oklahoma City, OK)
- Job Description Insight Global is searching for a senior help desk analyst to join a large company in Oklahoma City. This candidate will be responsible for ... exp in help desk support - Excellent phone presence and customer service - ServiceNow, Softphone, VDI, experience null We are a company committed to creating… more
- Robert Half Technology (Minneapolis, MN)
- Description Help Desk Opening. Responsibilities: * Provide phone support to resolve customer issues efficiently * Manage service queue to ensure all requests are ... times * Collaborate with team members to improve overall service quality * Keep up-to-date with new software and...* Escalate complex issues to the relevant team or senior staff for resolution * Participate in regular training… more
- Geisinger (Danville, PA)
- …entire enterprise health system. Services issues are reported as incidents or service requests. Using common trouble-shooting techniques and questions the analyst ... including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation… more
- PRGX (Atlanta, GA)
- …to other teams. . Understand and communicate effectively with customers, including senior leadership team members. . Provide ongoing and timely feedback to the ... citizenship status, sex, pregnancy, religion, age (age 40 and over), disability, service in the uniformed services, genetic information, or any other classification… more
- City and County of San Francisco (San Francisco, CA)
- …steps to advance in this selection process, which includes the following: Senior Human Resources Analyst Core Exam (Weight: 100%) Candidates self-certifying ... City jobs. + Key duties include conducting field or desk audits of the work performed by City staff,...Qualifications will be invited to participate in the online Senior Human Resources Analyst Core Exam. Candidates… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Tier 1 Help Desk Support Services Specialist** to join ... problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- HCA Healthcare (Anchorage, AK)
- …and resolution of desktop incidents and requests reported by facility users to the service desk . Advanced hands-on technical support is provided across a broad ... **Introduction** Do you have the career opportunities as a Senior Technical Analyst you want with your...and standards are achieved * Effectively works with customers, Service Desk and Technical Services personnel *… more
- HCA Healthcare (Asheville, NC)
- …and resolution of desktop incidents and requests reported by facility users to the service desk . Advanced hands-on technical support is provided across a broad ... over 156,000 hours volunteering in our communities. As a Senior Tech Analyst with Mission Hospital in...escalates incidents and requests beyond scope of ability to senior service resources** + **Logs and tracks… more
- Serco (Beavercreek, OH)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... **Position Description** **Serco is seeking a Senior Cost Analyst to join the team!** The Senior Cost Analyst will be a provide cost estimating and… more
