- BigBear.ai (Tysons Corner, VA)
- …also being exposed to new technologies, systems, and processes. What you will do Provide Tier 1 helpdesk support for end-users Work in collaboration with ... Tier 2 and 3 technicians Provision and deprovision accounts Setup...limited direction. What you need to have At least 1 -3 years of relevant, professional experience Working knowledge with… more
- Cayuse Holdings (Pendleton, OR)
- …USD $16.50 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1298/ tier - 1 .0- helpdesk -specialist/job?mode=apply&apply=yes&in\_iframe= 1 ... communication, resolution, and recovery of incidents not assigned to Tier 2 . Enter datasets relative to the...Qualifications: + High School diploma or GED required + 1 year of Service/Help desk or customer service support… more
- Innovative Management & Technology Services (Rockville, MD)
- …Also, manage Anti-Virus and Anti-Malware across all hosts. + Subtask 4. 2 .7 - Helpdesk Support: Provide Tier 1 support when needed, but primarily provides ... more advanced Tier 2 and Tier 3 support to the Helpdesk , addressing more complex technical issues and ensuring high levels of user satisfaction. +… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …service desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier 2 and Tier 3 support. + Document and communicate ... closing of tickets. + Assist in enhancing documentation for Tier 2 and Tier 3...maintain or assist in the development and maintenance of Tier 1 documentation including a knowledge base.… more
- City of Tacoma WA (Tacoma, WA)
- IT Helpdesk Intern Salary $23.97 Hourly Location Tacoma, WA Job...user technology related issues at a tier 1 or tier 2 function, troubleshooting ... section of Tacoma Power is hiring for a IT Helpdesk Intern! This is an opportunity for a college...technical support to end users + Respond to level 1 and 2 support requests via multiple… more
- Chenega Corporation (Fort Belvoir, VA)
- Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members ... our Talent Network Junior Helpdesk Support Services Specialist Ft....systems or components in the data center within two ( 2 ) hours during the normal duty day. + Participate… more
- The University of Texas at Arlington (Arlington, TX)
- …3 years 24. 4 to 5 years 25. 6 years or more **Documents Needed To Apply** **Required Documents** 1 . Resume or CV 2 . Cover/Interest Letter **Optional Documents** ... ** Helpdesk Analyst II** **Bookmark this Posting** **Print Preview**...must include in their online resume the following information: 1 ) Employment history: name of company, period employed (from… more
- US Courts (Washington, DC)
- Summary The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also provides ... Qualifications Candidates must show experience that demonstrates the ability to: ( 1 ) understand the theories, principles, practices and usage of IT hardware… more
- Robert Half Technology (Nashville, TN)
- …end-user satisfaction. + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving ... Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join...support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team! As a Tier 2 Helpdesk ... and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle...escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team! As a Tier 1 Helpdesk Analyst, you ... self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical… more
- Orion Consortium (Annapolis Junction, MD)
- …sites + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Mandatory Skills: + Hardware + Remote ... Assistance + Remote Desktop Education/Experience: HS or GED - 10 Years Bachelors - 5 Years Cert Required: IAT Level 1 Position requires a TS/SCI. Powered by JazzHR more
- Component Repair Technologies (Mentor, OH)
- JOB SUMMARY The IT Support Technician ( Tier 2 ) is a full-time position within the Information Technology Department responsible for supporting the IT needs of ... or Azure Certifications. *Microsoft 365 administration and applications. *Linux system administration. 2 . Three years prior helpdesk or position experience. 3. A… more
- Orion Consortium (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team to ... Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves,...Years Bachelors - 5 Years Cert Required: IAT Level 1 Note: Installation and response efforts for the position… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …focus, and professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and supporting clients via ... time off as needed) Desirable Experience and Education + 2 + years in a Customer Service role or Call...+ Permanent Shift Options (after probationary period): 5:00am to 1 :30pm, 6:30am to 3:00pm or 8:30am to 5:00pm +… more
- Hypower, Inc (Fort Lauderdale, FL)
- …Business Manager, and ITSM Jira Service Management + Candidates need several years ( 2 +) of IT helpdesk experience to be considered. + Exceptional problem-solving ... restocking as needed. + Monitors and updates tasks and projects in helpdesk ticketing software. + Performs basic equipment diagnostics and repairs, coordinates with… more
- City of New York (New York, NY)
- …resolution. The Bureau of Business Information Technology (BIT) seeks to hire one ( 1 ) IT Service Management Specialist to provide Tier I Technical support ... remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical...operations; 3. Education and/or experience which is equivalent to " 1 " or " 2 " above. Additional Information The… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …daily operations of the Help Desk, guaranteeing timely and effective customer service. * Oversees Tier 2 and Tier 3 support for the START software ... training, or work experience. * Relevant professional certifications, such as ITIL or Helpdesk Institute certification or equivalent required * A minimum of 5 years… more
- Innovative Management & Technology Services (Rockville, MD)
- …improvement projects, maintenance documentation, and operational security activities. + Subtask 4. 2 .7 - Helpdesk Support: Provide Tier 2 and Tier 3 ... resolution of more complex technical issues that escalate beyond Tier 1 support. Qualifications: + Must possess...+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and… more
- CACI International (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team to ... Systems Administrator 1 - Field Support Job Category: Information Technology...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves,… more