- Aequor (Tampa, FL)
- …quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more complex Field/Scientific application ... able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience...preferred Bachelor's Degree. Basic understanding of ITIL Framework and IT Service Management. Excellent Customer service… more
- BioAgilytix (San Diego, CA)
- …in a professional manner, face to face, on the telephone and in writing Ability to handle Tier 2 and Tier 3 incidents Ability to plan and prioritize work ... systems. Essential Responsibilities Prioritize and respond to end user service requests tracking work activities in the IT... service requests tracking work activities in the IT ticketing system, engaging other support resources when needed,… more
- Tri-City Electric (Davenport, IA)
- IT Service Desk Tier 2 Davenport IA Tri-City Electric Co. is currently seeking an experienced and customer-focused IT Service Desk Tier 2 ... troubleshooting is crucial. + Collaboration: Work closely with other IT departments to ensure seamless service delivery....in IT support, with a focus on Tier 2 or advanced technical assistance. +… more
- General Dynamics Information Technology (St. Louis, MO)
- …2 DESKSIDE SUPPORT **)** WILL MAKE AN IMPACT **Job Description:** The Tier 2 Desktop Support Technician provides Deskside IT Service support to the ... Description:** Transform technology into opportunity as a Systems Administrator ( Tier 2 Deskside Support) with GDIT. A...with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** ** IT Support...IT principles and technologies + Provide excellent customer service , while serving as a technical expert and liaison… more
- Component Repair Technologies (Mentor, OH)
- JOB SUMMARY The IT Support Technician ( Tier 2 ) is a full-time position within the Information Technology Department responsible for supporting the IT ... in the field of information technology. 12. Maintain appropriate service level agreements (SLA) for end user support. REQUIRED...or similar or equivalent and relevant job experience . 2 . Experience in the following, (or similar) IT… more
- IT Concepts (Washington, DC)
- …highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will have a strong background in ... Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven...the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing… more
- Nationwide IT Services, Inc. (Pensacola, FL)
- Desktop Support Specialist - Tier 2 Pensacola, Florida Apply Now Nationwide IT Services (NIS) is seeking a Tier 2 Desktop Support Specialist to ... resolve technical issues. + Perform inventories of all NMOTCENT IT assets and provide all tracking documentation to the...IT and Management consulting company, and a CVE-verified Service -Disabled Veteran Owned Small Business. Our mission is to… more
- DXC Technology (Dover, DE)
- …solutions to our customers' unique business needs. **Essential Job Functions:** + The Tier 2 Information Security Analyst is responsible for the first line ... run their mission critical systems and operations while modernizing IT , optimizing data architectures, and ensuring security and scalability...the Tier I Information Security Analysts. + Tier 2 analysts provide a further in-depth… more
- CACI International (VA)
- …as it is the focal point for communication between technical solver groups. The Tier 2 NOC is central to the operational service model and is the focal point ... (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing IT Monitoring and Service Desk support. **More...for end-to-end service delivery across the service operation lifecycle. The Tier 2… more
- Red River (Arlington, VA)
- …user community into actionable IT support strategies. + Operate and maintain Tier 2 Tech Control Helpdesk functions in accordance with DISAC 310-175-9. ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...customer issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service … more
- Adapt Forward (North Charleston, SC)
- IT Support Specialist Tier II North Charleston,...Server 2012, 2016,2019 or later experience + At least 2 years of experience with a Managed Service ... SC Secret As an IT Support Specialist Tier II, you will Provide Installation and Day-to-Day support...by issuing PC's and peripherals. + Collaborate with other IT groups such as Security, Service Desk,… more
- BigBear.ai (Tysons Corner, VA)
- …do Provide Tier 1 helpdesk support for end-users Work in collaboration with Tier 2 and 3 technicians Provision and deprovision accounts Setup and maintain ... A+, Security+, MCSE, CCNA Experience in either an Enterprise IT infrastructure or within a Managed Service ...Enterprise IT infrastructure or within a Managed Service Provider Experience in a customer- service industry… more
- Leidos (Aurora, CO)
- **Description** The National Security Sector at Leidos has an opening for a Tier 2 Software Systems Engineer supporting 24x7-mission applications in Aurora, ... Colorado. The successful candidate will be required to execute procedures of Tier 2 Software Systems Engineering operations working with senior software Engineer… more
- ManTech (Chandler, AZ)
- …national security and securing the homeland. We are looking for an **Infrastructure and Platform Tier 2 Technical Team Lead** . This individual will oversee all ... Tier 2 operations for network infrastructure, platform,...component failures and escalations through resolution and restoration of service + Track, measure, and report on agreed upon… more
- GCyber (Arlington, VA)
- GCyber is actively seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic DoD ... IT environment. This role involves managing day-to-day support functions,...Tech Control equipment, and excellent leadership skills. As a Tier 2 Helpdesk Lead CAB Manager for… more
- CACI International (Suffolk, VA)
- Tier 2 Deskside Support Technician Job...),** you will act as a model of customer service excellence to all organizational staff members in supporting ... the Joint Service Provider (JSP) user community. You will be working...to Do:** The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...support for desktop/laptop computers and mobile devices + Providing IT customer technical support on Microsoft operating systems and… more
- Insight Global (Washington, DC)
- Job Description Duties and Responsibilities: Tier 2 technicians provide customer service by responding to IT issues, requests for service , and ... system (ServiceNow) and escalates the calls and issues to Tier 3 support when necessary . Assisting with Stock...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Vectrus (Wichita, KS)
- …(3) years work related professional IT experience commensurate with tasks outlined in this service area. + ( Tier 2 ) Minimum of five (5) years work ... related professional IT experience commensurate with tasks outlined in this service area. + Current Security+ CE or CISSP Certification. + Current VMWare VCP 7.0… more
