- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …Performance Indicator (KPI) metrics. Acts as the liaison between Shift Leads, Service Desk Lead , and client leadership. Provides and manages escalation ... Responsible for supporting and leading Service Desk operations and multiple shift leads...and take or recommend actions to address. + Monitor shift lead queues daily and provide feedback… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift.... + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications / Technical Skills: ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...stewardship concerns to the appropriate authorities. + Provide a Shift Summary Report at the end of each … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help Desk … more
- General Dynamics Information Technology (Arlington, VA)
- …Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Help Desk ,ITIL Service Desk ,IT Service Desk **Certifications:** CompTIA ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- General Dynamics Information Technology (Washington, DC)
- …Highly Desired + **Location** : On Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work may be required. ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Marriott (Forest Heights, MD)
- …of the Front Office or Front Desk Manager. * Supports daily Front Desk shift operations. **Supporting Progress Toward Guest Services and Front Desk ... responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...status or any other characteristic protected by law. Description 1st Shift Agent (Fri - Tues 7:00 AM - 3:30 PM ... weekend shift ) The Enterprise Operations Center (EOC) Tier 1 System...System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- Marriott (Forest Heights, MD)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... Help Desk Analyst Job Category: Information Technology Time Type:...all incident status and solutions. **This position may require shift work in support of a 12x7 service… more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Top Secret **Job Family:** SCA **Skills:** Problem Resolution, Service Desk ,Technical Helpdesk **Experience:** 5 + years of related ... of contact for IT problem resolutions for the DoS service desk . In this role, a typical...Washington DC** + **Ability and willingness to work any shift during a** **24/7/365** **operation** **EVEN BETTER IF YOU… more
- Leidos (Washington, DC)
- **Description** Looking for an exciting opportunity with 1901 Group as a Help Desk Agent? 1901 Group (A Leidos Company) has an exciting Tier II agent- Associate ... our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support and troubleshooting services for… more
- Sinclair Broadcast Group (Arlington, VA)
- …Desk using established templates while creating new designs as needed. + Work shift is 4am-12pm DESIGN/PRODUCTION + Lead projects from concept to final ... After Effects) and be able to assist The National Desk with day-to-day graphic needs. This candidate will work...before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result… more
- Marriott (Hyattsville, MD)
- …for supporting compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service . Coordinates and ... and Guest Services Teams on an as needed basis** * Leads daily Front Desk , Housekeeping, or Guest Services shift operations. * Assists in supervising an… more
- Kimpton Hotels & Restaurants (Washington, DC)
- …Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message ... service all the while providing outstanding service ...on appropriate (AM, PM, Overnight) checklist by end of shift . + Conduct pre-assignment of hotel rooms, which includes… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for...to obtain CI Poly clearance. + Exhibit excellent customer service , organizational, and time management skills. + Ability to… more
- BJs Wholesale Club (Woodbridge, VA)
- …and deliver against strategic initiatives and objectives. + Committed to driving outstanding service to all Members. + Open shift availability required + Must ... grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and… more
- Marriott (Bethesda, MD)
- …or GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in ... **Preferred:** * 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific… more
- Marriott (Washington, DC)
- …or GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in ... **Preferred:** * 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific… more
- SHI (Washington, DC)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... and alignment with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer… more
- HomeSafe Alliance (Washington, DC)
- …orders. + May function as a designated representative for designated accounts. + May lead and train other customer service specialists or support staff. + May ... **Customer Care Supervisor** to provide support to the Customer Service Team. The Customer Service Supervisor will...as a point of escalation for complex calls, "help- desk " giving real-time answers, and peer-to-peer feedback. + Ensure… more