- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. ... end-users' representative on technology/business issues. + Work closely with Sales, Customer Success Manager and/or Project Management for account creations,… more
- Quadient (Boston, MA)
- …grow your career - and help our future-focused team lead the way. Position: Customer Success Manager Remote role _People-powered_ Quadient helps people ... role in our future** We currently have an opportunity open for a Customer Success Manager . We offer an exciting, fast-paced remote work environment, and… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer ... services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a… more
- Wolters Kluwer (Boston, MA)
- The ** Customer Success Manager , Lippincott Solutions** is responsible for driving the implementation of all Nursing Solutions products into existing and new ... targeted, scheduled lead generation campaigns as directed by Sales Manager . This would include phone calls, email campaigns, and...if no degree, 3 years of sales support or customer success experience. **Required Experience: 2+ years… more
- Cleo (Boston, MA)
- ** Customer Success Manager ** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each ... over recent years. **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded… more
- Trellix (Boston, MA)
- **_Job Title:_** Sr. Customer Success Manager , Public Sector **_Role Overview:_** Role Overview Reporting to the Director, Customer Success ... Management you will be responsible for managing a team of Customer Success Managers responsible for customer on-boarding, product adoption and usage… more
- HealthEdge Software Inc (Boston, MA)
- …understand and optimize the value customers receive from HealthEdge products and services. The Customer Success Manager (CSM) is a key member of that ... bring:** + Must have 5+ years of relevant work experience in Customer Support or Customer Success Management **within the Healthcare Industry** + Experience… more
- PagerDuty (Boston, MA)
- …explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The Principal Customer Success Manager is aligned at the customers' key ... and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can… more
- Verint Systems, Inc. (Boston, MA)
- …Job Function:** Verint's Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible ... health of assigned accounts to ensure retention and renewal success as the advocate through the customer 's...renewal success as the advocate through the customer 's Verint Journey. The CSM is responsible for the… more
- Wolters Kluwer (Boston, MA)
- **Project Manager ( Customer Success Specialist) - Remote R0037213** **Job Description Summary:** The Customer Success Specialist - Project Manager ... Services for enterprise customers. In this capacity, the Project Manager will be the main contact for the ...Manager will be the main contact for the customer and internal partners during onboarding. They are responsible… more
- iCIMS (Boston, MA)
- …5+ years of prior experience in a customer facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent ... tools including Gainsight, you'll build and continually update mutual success plans, aligning customer goals with an...and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With… more
- Cengage Group (Boston, MA)
- …please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . **What you'll do here:** The ** Manager , Revenue Operations, Customer Success ** will ... indicators, tools and analytics that support the US Higher Education Customer Success organization, as well as driving continuous improvement in process design… more
- Amazon (Boston, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Cardinal Health (Boston, MA)
- … responsible for the corporate office relationship with aggregate group Acute IDN(s) under a customer success Manager . This individual is a customer ... As a member of the Customer Success Team, the Supervisor role...extent. + Develop strategic IDN plan in collaboration with manager , inside sales, outside sales, and other cross-functional teams.… more
- Quadient (Boston, MA)
- …the Quadient AR software platform. Live clients are introduced and handed to an assigned Customer Success Manager (CSM) as and when projects are completed ... clients over to the next set of responsible parties such as Quadient's Customer Success Manager , Account Manager , and Support Teams **Other… more
- Verint Systems, Inc. (Boston, MA)
- …Reporting, Dashboards, adhoc) which as requested by customers and communicated by the Customer Success Manager . + Develop recommendations for improving the ... to conduct superior analytics, as suggested by the product team or customer success leadership. + Leverage expertise during analysis relative to verticals or… more
- Autodesk (Boston, MA)
- …building automation systems and/or building management systems. You will report to the Sr. Manager of Customer Success in a remote or hybrid environment. ... and help customers adapt them to leverage Autodesk Tandem + Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage +… more
- Capital One (Boston, MA)
- Locations: Sales - MA - Boston, United States of America, Boston, Massachusetts Dealer Success Manager - Boston. MA As a Dealer Success Manager , you will ... nature of this role, we are looking for a customer centric individual who can excel at training/driving tool...(80% travel) - Driving process improvements aligned with desired customer outcomes - Providing subject matter expertise on processes… more
- EPAM Systems (Boston, MA)
- …+ Leadership and Team Management: + Lead, mentor, and manage a team of customer success professionals, project managers and other PMO staff + Foster a ... highlighting key performance indicators + Act as a delivery manager for high-priority programs and as an escalation point...across many stakeholders in the construct of delivering overall success for the customer + Develop effective… more
- Robert Half-Robert Half Corporate (Boston, MA)
- **JOB REQUISITION** Talent Manager (Administrative and Customer Support) **LOCATION** MA BOSTON **JOB DESCRIPTION** **Job Summary** Our **Talent Managers** work ... meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and… more