- Pep Boys (Bala Cynwyd, PA)
- …and either resolve or assign to escalation groups. After verifying that there is no documented fix a L1 Service Agent will escalate a call to the L1 Sr ... per week, from our Bala Cynwyd, PA office. Overview L1 Service Agents are the front line...Desk supporting the stores and corporate users. Customer service is key at this level. L1 … more