- Beacon Mobility (Chicago, IL)
- …* Provide trip status updates in the form of ETA calls. * Ensure that all call center requirements outlined in the PACE contract are met or exceeded, ie 95+ ... personnel any issues that impede the efficient operation of the call center .* Actively participate in re-training sessions.* Other Duties as assigned by… more
- Sedgwick (Chicago, IL)
- …auto insurance experience + At least 1 year of customer service experience; call center experience strongly preferred + Strong verbal communication and active ... auto insurance experience** + At least 1 year of customer service experience; call center experience strongly preferred **Skills & Knowledge** + Strong customer… more
- HUB International (Des Plaines, IL)
- …by developing relationships with others. **Responsibilities:** + Successfully work in a call center type of environment. + Process endorsement requests for ... and tackling challenges, this is the right fit for you. The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us… more
- Camping World (Lincolnshire, IL)
- …preferred + 2 + years of customer service and/or 1-2 years related experience. Call center experience preferred + Strong oral and written communication skills ... Camping World is seeking a Customer Care Team Agent for our growing team. Our Good Sam RV ProCare Mobile Repair Team has a fantastic opportunity to become a true… more
- Eligo Energy, LLC (Chicago, IL)
- …for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. ... Customer Service Representative: As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers… more
- NTT America, Inc. (Chicago, IL)
- …inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative (100% remote) to join our team ... High school diploma or GED required Minimum 1 year experience of call center /customer service experience **Remote Workplace and Technology Requirements** To… more
- Help at Home (Chicago, IL)
- …serving people and the communities we are part of._ **Job Summary:** The Contact Center Team Lead will be responsible for overseeing the daily operations of the ... contact center , ensuring customers are receiving the highest level of...high level of service delivery as well as monitoring call trends and suggest solutions to resolve issues identified… more
- Paylocity (Schaumburg, IL)
- …to perform the essential functions. Knowledge and Application: + Continuously monitor call volume, staffing levels, and agent adherence to schedules trends ... and the operations teams to optimize staffing levels, manage call queues, and ensure efficient handling of customer interactions....for improving operational efficiency based on queue volume and agent activity. + Monitor agent adherence to… more
- Google (Addison, IL)
- …that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ... Familiarity with agentic AI principles and emerging frameworks like Agent Development Kit (ADK), A2A, MCP, etc. + Understanding...ordering handled by our Food AI agent . The team is transforming how enterprises connect with… more
- Google (Chicago, IL)
- …that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ... and experience building AI agents including emerging frameworks like Agent Development Kit (ADK), A2A, MCP, etc. + Familiarity...ordering handled by our Food AI agent . The team is transforming how enterprises connect with… more
- HUB International (Des Plaines, IL)
- …other key performance metrics. + Identify customer's need and clarify information for Call Center Agents. + Seize the opportunity to transfer calls immediately ... the right fit for you. The Personal Lines Retention Agent provides a high level of service to our...manner. + Keep records of all conversations in our call center database in a comprehensive manner.… more
- Kelly Services (Chicago, IL)
- …collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or ... Agent servicing on a as needed basis. l Ability...related to quality, average handle time, auxiliary time, after call work, close rate and other KPI's. l Exhibits… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- NTT DATA North America (Chicago, IL)
- …Microsoft Office Suite including Word, Excel, and Power Point) 12. Strong understanding of call center CRM environments with the ability to learn and grasp ... will monitor performance dashboards, team workloads, operational service levels and agent assignments. Helps to coordinate the resolution of urgent matters and… more