- Trustmark (Lake Forest, IL)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several… more
- Medtronic (Chicago, IL)
- …aspects of new product introductions, field technical trainings as well as providing Level III technical support to the field. **Day in the Life** + Lead and drive ... activities + Be a services ECO ( change order) representative in R&D projects. Includes both ECO origination for...to broader Services team (outside of RAS S&R) for call closure and escalation follow-up + Develop content, validate,… more