- Mass Markets (Dallas, TX)
- …you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities arise, you ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Mass Markets (Dallas, TX)
- …inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly ... new products and services, and ensure best in class customer experience . In addition to being an...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and… more
- Mass Markets (Dallas, TX)
- …is an on-site, entry-level position. While prior contact center experience isn't required, experience in customer service, technical support, inside ... chat, or administrative support in a contact center environment + State or Federal work experience...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and… more
- Mass Markets (Dallas, TX)
- …commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales ... chat, or administrative support in a contact center environment + State or Federal work experience...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and… more
- Mass Markets (Dallas, TX)
- …is commensurate with experience . Prior contact center experience , experience in customer service, tech support, sales, or back-office ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Chewy (Richardson, TX)
- …Developer, or Integration) + Experience in high-volume, omnichannel contact center environments + Background in customer experience analytics or ... delivery of customer communication experiences + Analyze real-time and historical contact center data (via NICE, Genesys, Tableau, Snowflake) to identify… more
- Mass Markets (Dallas, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Public Storage (Plano, TX)
- …on the New York Stock Exchange. **Job Description** Public Storage is hiring for a Contact Center Support Technician to join our IT Service Delivery Team in ... will provide software, hardware, telecommunications, network and connectivity support to our Contact Center team. The role performs all activities to complete… more
- Raising Cane's (Plano, TX)
- …(QSR/fast casual restaurant or retail preferred) + 2+ years of customer relations or contact center experience with proven success record, or 2+ years as ... and authentic way. This role is responsible for ensuring a positive customer experience outside of the restaurant, including reception phone calls. **Your Impact… more
- HUB International (Irving, TX)
- …quality customer service with a timely resolution. Additionally, the Contact Center Specialist will accurately complete loan transactions, as necessary. ... **GENERAL DESCRIPTION (Summary, Scope, Purpose)** **Job title:** Contact Center Specialist **Work Location:** On-site in Irving, TX/Hybrid **Schedule:**… more
- Chewy (Richardson, TX)
- **Our Opportunity:** Chewy is seeking a **Fullstack Developer supporting contact center tools and integrations in Richardson, Texas!** This role is within the ... web-based tools, APIs, and platform integrations that enhance Chewy's contact center environment. We're looking for an...internal tools and UIs that improve agent productivity and customer experience + Work on **Genesys Cloud… more
- Mass Markets (Dallas, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... center environment + Minimum of (1) year of experience in a customer service service role...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Baylor Scott & White Health (Plano, TX)
- …Benefits may vary based on position type and/or level **Job Summary** The Contact Center Specialist 2, under moderate supervision, handles routine and escalated ... for the institution. They may help train and mentor Contact Center Specialist 1 staff. **Essential Functions...and electronic requests. + Ensures a positive and exemplary experience with all customers by focusing on customer… more
- Bank of America (Addison, TX)
- …inquiry **REQUIRED QUALIFICATIONS:** + Bilingual- Spanish required + Minimum of 1 year customer service experience in call center environment, preferably in ... Consumer AML Operations KYC Contact Center Phone Agent - Bilingual...by taking ownership to proactively identify opportunities to enhance customer experience . + Interprets and analyzes information… more
- TIAA (Frisco, TX)
- …open to feedback - Performs well in a scheduled work environment - Banking, Call Center , Customer Service or Sales experience is helpful (though again, not ... current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course,...easy to perform your best wherever you work, our experience is designed to set associates up for success.… more
- Baylor Scott & White Health (Dallas, TX)
- …healthcare professionals to clinic administrative and provider staff. **Key Success Factors** + Experience in a call center , customer service, or healthcare ... based on position type and/or level **Job Summary** The Contact Center Specialist 1, under close supervision,...and electronic requests. + Ensures a positive and exemplary experience with all customers by focusing on customer… more
- Baylor Scott & White Health (Dallas, TX)
- …healthcare professionals to clinic administrative and provider staff. **KEY SUCCESS FACTORS** + Experience in a call center , customer service and/or ... **JOB SUMMARY** The Contact Center Specialist 1, working under...and electronic requests. + Ensures a positive and exemplary experience with all customers by focusing on customer… more
- PennyMac (Plano, TX)
- …well as proper routing of inbound customer calls to appropriate groups. The Contact Center Specialist will : + Perform high-volume of outbound calls to ... through the complete mortgage journey. A Typical Day As the Sales Contact Center Specialist , responsibilities will include performing key functions… more
- Amazon (Dallas, TX)
- …Science, Engineering, related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience… more
- OneMain Financial (Fort Worth, TX)
- …or pressure situations with minimal supervision **Preferred:** + Customer service experience , contact center experience preferred **Location:** Fort ... ** Customer Service Specialist Intermediate** As a Customer...High School Diploma or equivalent + 2+ years work experience . + Must possess good verbal and written communication… more