- HomeSafe Alliance (San Juan, PR)
- **Title:** Contact Center Data and Reporting Analyst (Power BI) **HomeSafe Alliance** is the single global household goods movement manager of over ... Defense civilians, US Coast Guard, and their families. The ** Data and Reporting Analyst** role requires an...analytics and data mining efforts within our Contact Center . This position will be responsible… more
- Oriental Bank (San Juan, PR)
- …Engineering or related majors required. + Three (3) years of experience in Call Center / Contact Center , Branches, and /or retail channels management ... + Experience with Interactive Teller Machines management tools (NCR Network Manager), Contact Center tools (Cisco, Avaya, Finesse), preferred. + Computer… more
- Lincoln Financial Group (San Juan, PR)
- …**Requisition #:** 73192 **What You'll Be Doing** Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. ... To modernize Contact Center and support multiple ...data virtualization, table updates, build and run of reporting queries. Maintains knowledge on current and emerging developments/trends… more
- Marriott (San Juan, PR)
- … to the Director, Product Management. The Product Manager II - CEC Contact Center Technology, supports the implementation and development of product roadmaps ... technology direction and execution of optimal business solutions supporting the contact center technology platforms. Additionally, this position will coordinate… more
- Ford Motor Company (San Juan, PR)
- …within Service Level Agreement targets (SLA's) + Customer and Dealer Relationship Center contact for issue escalation + Lead fraud/chargeback monitoring, ... processing, management, and reporting + Lead Dealer enrollment and set-up, including but...satisfaction by pulling, analyzing, and translating analytics and behavioral data into actionable insights with forecasted values for each… more
- Oriental Bank (San Juan, PR)
- …position will be temporary (6 months) and working hybrid, based in Oriental Center building, San Juan, PR. Main Duties & Responsibilities: + Reconciles asset reports ... external portals & applications, spreadsheets with formulas, pivot tables, data tables and calculations as well as paper statements...calculations as well as paper statements and reports. + Contact plan custodians & record keepers by phone and… more
- Evolent Health (San Juan, PR)
- …with payers and primary care providers. In 2022, the most recent year of data available, ECP generated over $55M of savings for Medicare in the Shared Savings ... leadership of functions integrated across Evolent, including Analytics, Actuarial, Data /Technology, Finance, Growth, and Product Development + Builds and maintains… more
- J&J Family of Companies (San Juan, PR)
- …CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will ... serve as the primary field-based point of contact for a portfolio of certified sites, facilitating successful CARVYKTI(R) product utilization of the sites by… more
- Evolent Health (San Juan, PR)
- …subject matter expert for Operations and support ad hoc analysis and data requests including highlighting unexpected variances / trends and engaging business leaders ... to jointly investigate these items + Bring creativity and data -driven depth to solutioning opportunities with Operations + Continuously improve our models as our… more
- Evolent Health (San Juan, PR)
- …into roadmap. + Partner with Evolent analytics leadership on scalable performance reporting for our Tech & Services provider network. + Monitor provider network ... developing strategy in partnership with product teams by leveraging data analytics to identify opportunities for continuous improvement. +...internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to… more
- Sutherland Global Services (San Juan, PR)
- …Promote-from-within advancement opportunities + Experience working in a customer service or contact center environment with a passion for providing an ... and is used to comply with government record keeping, reporting , and other legal requirements. Periodic reports are made...file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT… more
- Sutherland Global Services (San Juan, PR)
- …trainer dedicated to Sutherland + Experience working in a customer service or contact center environment with a passion for providing an exceptional guest ... and is used to comply with government record keeping, reporting , and other legal requirements. Periodic reports are made...file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT… more