- GAP Solutions Inc (Montgomery, AL)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Montgomery, AL)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Montgomery, AL)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- Aveanna Healthcare (Birmingham, AL)
- …Director. Territory is primarily Jefferson County, AL. Schedule Monday - Friday with on- call as needed Position Overview : Ensures the timely and adequate delivery ... term care facilities, documenting joint coordination of care with facility professional staff, and attending facility care plan meetings as appropriate. Participates… more
- Zeiders Enterprises, Inc (Montgomery, AL)
- …and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client ... passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity...caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care… more
- MRC Global (Decatur, AL)
- …+ Track KPI's that measure inside sales and warehouse efficiency, and the quality and timeliness of customer service. + Take action to drive continuous improvement ... group situations. + Willingness and ability to be on call as needed to provide 24-hour service to customers....live and work. We invest in the growth and professional training of our team members creating more opportunities… more
- Humana (Montgomery, AL)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Mass Markets (AL)
- …department when necessary. + Meet or exceed performance metrics including call quality , response time, and customer satisfaction. CANDIDATE QUALIFICATIONS ... established ourselves as a trusted partner in the industry. We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect… more
- Integration Innovation, Inc. (i3) (Huntsville, AL)
- …on-site as needed. Responsibilities How You'll Contribute to the Team: The temporary/on call Data Entry Specialist will play a crucial role in assisting the ... on progress and targeted completion dates for project assignments. + Perform quality checks on completed instructional products. + Collaborate with team members to… more
- Community Health Systems (Birmingham, AL)
- …and evaluation. This role is responsible for coordinating and delivering high- quality care based on established clinical protocols and physician/provider orders. The ... and their families. **Essential Functions** + Coordinates and delivers high- quality , patient-centered care in accordance with organizational policies, protocols, and… more
- ASM Research, An Accenture Federal Services Company (Montgomery, AL)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- PNC (Birmingham, AL)
- …have an opportunity to contribute to the company's success. As a Quality Assurance Specialist within PNC's Lending Technology Credit Card Processing Rewards ... be performed remotely, at the manager's discretion. As a Quality Assurance Specialist, you will be responsible for reviewing...university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable… more
- Humana (Montgomery, AL)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- Humana (Montgomery, AL)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
- PNC (Birmingham, AL)
- …and industry standard best practices. Candidates should have proficiency in: Quality and people management, Kafka, Elastic, Test Automation, Java, Gherkins, ... of application programs. + Monitors and maintains adherence and compliance to quality standards on an ongoing basis. + Maximizes staff contribution through … more
- Compass Group, North America (Birmingham, AL)
- …tray delivery and pick up, special requests and needs for Dining on Call Program. Ensures employees are adequately trained and units are properly staffed to ... the strategic and operational objectives of the Dining on Call service are accomplished. + Assists in the selection...all required documentation, reports, and logs in a timely, professional and complete manner. + Visits patients on an… more
- YesCare Corp (Brent, AL)
- …provided by professional and paraprofessional staff. + Provide and ensure on- call services to support patient care needs. + Review and approve clinical ... choosing a career with YesCare, you are opting for professional growth, impactful work, and the chance to be...**Administrative Duties:** + Chair the Medical Audit Committee, ensuring quality standards are upheld. + Consult with community medical… more
- EFI Global (Montgomery, AL)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and… more
- EFI Global (Montgomery, AL)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial … more
- EFI Global (Montgomery, AL)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...losses in the assigned area of responsibility and manages quality control.** **Surveys losses and loss scenes at residential… more
