- CACI International (Huntsville, AL)
- …Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager will be a senior leader and will manage teams consisting of both leads and individual contributors ... + 24x7x365 centralized performance, health, and capacity monitoring and event management across multiple applications and platforms using Dynatrace-emphasizing… more
- SitusAMC (Montgomery, AL)
- …Management team + Using company ticketing software to record, track and document problem solving process + Apply company approved diagnostic utilities to aid in ... troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including… more