- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 2 - 80484, 80485, 80486 Occupational Category Other Professional ... State Department of Health employee with permanent or contingent-permanent status as a Call Center Quality Assurance Specialist 2, Grade 23.OR: New York… more
- Center for Disability Services (Albany, NY)
- Assistant Director of Quality Assurance Administration Albany, New York Salary: USD 57553 - 68494 Annually Apply Description The Center for Disability ... elsewhere. We are looking for an Assistant Director of Quality Assurance to join our agency. The...and all divisions overseen or agencies affiliated with the Center for Disabilities Services, defines criteria ( quality … more
- Albany Medical Center (Albany, NY)
- …concurrent projects. Specific areas of focus are safety, regulatory compliance, and quality assurance . Minimum Qualifications: + Bachelor's Degree in clinical, ... practices. + Manages all departmental personnel, including assigning work, scheduling on- call , approving overtime and leave requests, and completing annual PARS… more
- Whitney Young Health Center (Albany, NY)
- …serving on teams as assigned. Using principles of the National Committee for Quality Assurance (NCQA) and Patient Centered Medical Home (PCMH), works with ... + Assists with the development of cycles, objectives, and outcome measures. Quality + Assures competencies of the administrative, and support staff through… more
- Sutherland Global Services (Albany, NY)
- Do you have a background in a customer service/ call center environment? Have you been involved with auditing and related quality assurance within that ... role, you will be responsible for; + Overseeing/managing performance and service quality to guarantee customer satisfaction, while providing coaching and feedback to… more
- Marriott (Albany, NY)
- …calls and computer screens will be recorded for training and quality assurance purposes. **CANDIDATE PROFILE** **Education and Experience** **Required:** ... * 1+ years' experience in business application support in a call center environment, customer service, or hospitality industry. * High school diploma or… more
- Evolent Health (Albany, NY)
- …to ensure they meet the minimum standards for National Committee for Quality Assurance + Utilization Review Accreditation Commission (URAC), Employee Retirement ... + Knowledge of legislative/oversight bodies [e.g., National Committee for Quality Assurance Utilization Review Accreditation Commission (URAC), Employee… more
- New York State Civil Service (Albany, NY)
- …either in an environment with substantial face-to-face interaction or in a call center environmentOR2: 30 college semester credit hoursTransfer:One year of ... to large numbers of people. If assigned to a call center , you would wear a headset...complex telephonic system. Telephone calls may be monitored for quality assurance . As with many jobs interacting… more
- Evolent Health (Albany, NY)
- …as well as Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance (NCQA) guidelines. + Aids and acts as a resource ... **Required** + Energetic and curious with a passion for quality and value in health care- **Required** + Computer...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Evolent Health (Albany, NY)
- …as well as Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance (NCQA) guidelines. + Aids and acts as a resource ... **Required** + Energetic and curious with a passion for quality and value in health care- **Required** + Computer...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- CVS Health (Colonie, NY)
- …includes: + Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we… more
- CVS Health (Ravena, NY)
- …includes: + Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we… more
- Sedgwick (Albany, NY)
- …develop, implement and maintain the delivery of world-class service including quality assurance , client services, and workforce management ensuring departmental ... preferred. **Skills & Knowledge** + Strong customer service skills including call center client processes and procedures + Excellent team coaching, training,… more
- CVS Health (Hudson, NY)
- …policy and procedures at all times + Adhere to CVS workflow and ensure quality assurance standards are maintained at all times + Maintain prescription ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We… more