- Bank OZK (Alpharetta, GA)
- …and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and ... Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure ...Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate… more
- Air Conditioning Contractors of America (Alpharetta, GA)
- …including call -back prevention, servicing tips, and equipment protocols. Conducting quality control inspections of AK Service Inc service jobs, monitoring the ... special and complex service jobs without assistance, including performing periodic on- call duties, as required. Training Service Department and other AK Service… more
- Ace Hardware (Alpharetta, GA)
- …+ Update customer information in the customer service database during and after each call . + Work with the management team to stay updated on product knowledge and ... review. + Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and...deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace… more
- DATAPATH INC (Duluth, GA)
- …and field support. At DataPath we are passionate about developing easy-to-use top- quality products that help our clients achieve their mission objectives. Summary: ... providers. With collaboration define and monitor service levels and KPIs, ensuring quality and timely incident resolution Analyze help desk reports, identify trends,… more
- GAP Solutions Inc (Atlanta, GA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Atlanta, GA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Atlanta, GA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- AssuranceAmerica Corporation (Atlanta, GA)
- …and collaborating with field teams to amplify our market presence. With every call , email, or training session, you'll champion our brand, refine processes, and ... the liaison between agents and internal teams to resolve issues, improve service quality , and ensure alignment with company goals. Guide and manage agents to achieve… more
- Diedre Moire Corp. (Smyrna, GA)
- …spending account, 401(k) retirement plans, flexible vacation policy, and numerous professional development opportunities. For complete details contact Greg Foss at: ... about this and other positions. We use an email quality control service to maintain security and a remove...###@candseek4.com Or, visit the website at www.jobbankremove.com. If you have further concern regarding email received from us, call … more
- Home Depot (Kennesaw, GA)
- …training as needed + Assesses sets, communicates, and drives standards in quality , call handling, troubleshooting, and problem resolution best practices; serves ... guiding, challenging, and developing more junior team members from a professional development and execution perspective. **Key Responsibilities:** + 30% Delivery &… more
- Dentons US LLP (Atlanta, GA)
- …synchronization requests. + Contribute to patching, change control maintenance activities, and on- call rotation. + You will work closely with the Architecture team ... information systems or related certifications. + Law firm or professional services experience preferred. + Proven experience as technical...to work, with a strong focus on accuracy and quality . + Able to work under pressure to meet… more
- JE Dunn Construction Company (Atlanta, GA)
- …technology related design and construction efforts that meet the constructability, quality , financial and technical standards. - Manages and oversees company staff, ... low voltage technology subcontractors, suppliers and programs such as Safety, Quality and EEO for a small project or a major portion of a larger project. - Develops… more
- Home Depot (Atlanta, GA)
- …selection, ensuring contractors are compliant with standards (safety, schedule, budget, quality ). + 15% Reviews maintenance, production and quality control ... personnel issues -- including selection, termination, performance appraisal and professional development of subordinates. **Travel Requirements:** + Typically requires… more
- TAK Communications (Atlanta, GA)
- …and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking an experienced **MDU Project Director** to join our ... high-performing teams + Foster a culture of safety, accountability, quality , and customer excellence + Facilitate cross-functional collaboration between… more
- JE Dunn Construction Company (Atlanta, GA)
- …how to coordinate design and construction efforts to ensure constructability, quality , financial, and technical standards are met. + Trains project staff, ... subcontractors, and suppliers on best practices for managing safety, quality , and EEO requirements within fiber and building technology scopes. + Teaches how to… more
- Humana (Atlanta, GA)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- CVS Health (Atlanta, GA)
- …Health Advocate provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives by performing the following: + Work on one or more ... contacts, events, and outcomes via appropriate systems and processes. + Uses professional communication skills to build relationships with both internal and external… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Parental Leave to benefit-eligible employees with six months of service + Professional Liability Insurance including Tail Coverage from start date + Reimbursement of ... State/National Licensure/Certification renewals, one professional association membership as well as AHA BLS, ACLS,...and in collaboration with the health care team, provide high- quality value-based care to patients and the community. **Highlights… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Abbott (Atlanta, GA)
- …to restore their health and get on with their lives. As a Senior Quality Manager, the individual will play a crucial role within Abbott's Heart Failure organization ... with primary focus to maintain overall Quality Management System compliance to internal policies, applicable standards...through coaching and mentoring. Maintains a safe, enthusiastic, and professional work environment. + Comply with US Food and… more
