- Travelers Insurance Company (Boston, MA)
- … working with financial linkage models and Bayesian models is a plus. + Familiarity with customer experience domain and survey data is a plus. **What is a Must ... complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our… more
- Coinbase (Boston, MA)
- …autonomy and accountability, we expect you to have the following skills: * * Customer Support Data Experience : *Familiarity with data elements and processes ... and alignment. Attendance is expected and fully supported. The CX Analytics Engineering team bridges the gap between data...supporting successful Customer Support initiatives, including employee performance monitoring, workforce/staffing inputs,… more
- Coinbase (Boston, MA)
- …of Coinbase's Enterprise Applications and Architecture org, responsible for building the customer experience platforms that streamlines the customer service ... and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues...customer satisfaction levels and a better overall compliant experience for our customers. * *Role*- You will be… more
- Celestica (Boston, MA)
- …rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience ( CX ) organization and will be empowered and ... responsible for troubleshooting and resolving customer technical issues arising for Customers storage and server firmware/ software issues. The role is a technically… more
- Bristol Myers Squibb (Boston, MA)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by...building and maintaining strong credibility with key customers, office staff , and others in the customer influence… more
- ServiceNow, Inc. (Boston, MA)
- …we welcome consultants with experience in Salesforce, Pega, Microsoft Dynamics, or Oracle CX who are eager to apply their skills and ramp up on ServiceNow. You ... role you have:** **Required** + 5+ years of configuration/development experience with complex SaaS/CRM platforms. + Expertise in at...+ You collaborate seamlessly with project teams and mentor customer /partner technical staff . + Why Join Us?… more
- Evolv Technology (Boston, MA)
- …and address questions or concerns. + Customer Training: Ability to train customer employees and security staff , ensuring a high level of satisfaction with ... impactful and exciting? Do you have a passion for delivering top-notch customer service while working hands-on with cutting-edge security technology? As a Field… more
- General Motors (Boston, MA)
- …week, at minimum.** **The Role** The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data science engagements focused ... corporate targets. You will work cross-functionally with our partners in CCA, CX , IT and other functions to accelerate the adoption of data-informed decision-making.… more
- Coinbase (Boston, MA)
- …product execution by creating leverage for Product Groups. The team strives to staff the highest and most critical company priorities across Coinbase. You will ... patterns and is able to sustain Critical User Journey performance in alignment with customer demand. *What you'll be doing (ie. job duties):* * Drive the strategy… more