- Red River (Lexington, MA)
- …client's business objectives. The ideal candidate is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and ... hands-on experience with ServiceNow.** **Key Responsibilities** 1. ** Service Delivery Management ** + Oversee end-to-end delivery of managed services with a focus… more
- UKG (Lowell, MA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- CompuCom (Boston, MA)
- …will possess in-depth expertise in ServiceNow Architecture and Integration, with a strong focus on ** IT Service Management ( ITSM )** and ** IT ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- CVS Health (Boston, MA)
- …we do it all with heart, each and every day. **Position Summary** **Role Description:** The IT Service Management ( ITSM ) group is seeking a highly ... you will be a vital part of our core ITSM functions, including Major Incident Management to...**Required Qualifications** + Minimum 5+ years of experience in IT Service Management , with a… more
- The Hertz Corporation (Boston, MA)
- …prototyping, incremental, synchronize and stabilize, and DevOps) + Understanding and knowledge of IT service management ( ITSM ) and Information Technology ... leads and supports architecture activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including… more
- Ensono (Boston, MA)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …to communicate effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** ... manner with little to no supervision. + Troubleshoot integration issues such as system/ service accounts, API's, User Management Certs, etc. + Manage Dashboards… more
- CVS Health (Boston, MA)
- …of IT experience (Network Architecture, Security, Technical Support level 2 -3, or IT Project Manager). + 5+ years using ITSM tools preferred is ServiceNow. ... technically adept professional responsible for overseeing the full lifecycle of IT incident response. This includes coordinating cross-functional support teams to… more
- Boston University (Boston, MA)
- …+ Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management , image and deployment, patching, ... **CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center** **Job Description** **CLIENT TECHNOLOGY ANALYST...for our client's technology needs. + Participate in multiple service , platform or project teams as a subject matter… more
- Boston University (Boston, MA)
- …+ Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management , image and deployment, patching, ... **COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech** **Job Description** **COMPUTER SUPPORT SPECIALIST...for our client's technology needs. + Participate in multiple service , platform or project teams as an industry specialist,… more
- SHI (Boston, MA)
- …and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach ... ITAM program integrates with those goals and other critical IT and governance processes. The consultant's primary objective is...advisor to the customer on Business alignment with ITAM, ITSM , and ITIL frameworks and how to implement them… more
- Cayuse Holdings (Boston, MA)
- …and delivery of adoption initiatives for tools/platforms. + Knowledge of cloud service management and developer portal curation with demonstrated success in ... The ideal candidate will demonstrate expertise in stakeholder engagement, organizational change management , service catalog management , identity and access … more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …senior team members. + Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise ... a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents...IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and… more
- CompuCom (Boston, MA)
- …of clients and industries. They are the first point of contact for all service requests needing support for technical/ IT issues involving desktop, laptop or ... of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain… more
- Beth Israel Lahey Health (Charlestown, MA)
- …services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support ... related work experience required in 3 plus years of Service Desk/Field/ IT Support experience supporting a large...BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2… more
- Beth Israel Lahey Health (Charlestown, MA)
- …Lahey Health (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2/3 in-person support position ... **Experience:** + 5-8 years related work experience required + Service Desk/Field/ IT Support experience supporting a large...analysis, and maintain databases. Advanced Knowledge and experience with ITSM systems such as Service Now or… more
- GovCIO (Boston, MA)
- …Contributes ITSM -related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. + Capable ... program. This position is fully remote. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to...and Experience** + Minimum of 8 years of overall IT experience + Minimum of 6+ years of experience… more
- Dynatrace (Boston, MA)
- …wider IT landscape. **Responsibilities:** + Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end ... Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams. This role focuses on the digital… more
- Ensono (Boston, MA)
- …in computer science, MIS or equivalent experience + Minimum of 7 years of complex IT program and project management experience + IT outsourcing / consulting ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- SHI (Boston, MA)
- …certifications (eg, CSA, CAD) are a plus. + Experience in customer service , IT operations, or enterprise service management domains. + Ability to work ... proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely...the product vision and strategy for ServiceNow modules (eg, ITSM , ITOM, ITAM, TPSM, GRC) aligned with company goals.… more
