- VetsEZ (Washington, DC)
- VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center ... on monitoring and improving customer service performance in a contact center environment - it does not...and present findings to stakeholders. + Maintain and update quality assurance (QA) procedures, forms, and standards.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- Amazon (Arlington, VA)
- …is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security ... operations center (GSOC) services to roughly 500k global corporate customers,...of written products and communications, including the editing and quality management of all written products. * Manage competing… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** ... Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or...+ Demonstrated ability to contribute to quality assurance program creation or execution. +… more
- Amazon (Arlington, VA)
- …designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or ... related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …large metered accounts for possible billing discrepancies, accuracy, completeness, and overall quality assurance + Modifies billing and account history which ... and verifies account ownership and bill payments + Performs quality monitoring to determine quality and accuracy...mentoring of customer care professionals I and staff augmentation contact center + Develops workforce management schedules… more
- Humana (Washington, DC)
- …obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of coaching experience ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...+ Applied knowledge of Direct Marketing Processes + Call Center / Contact Center Operations leadership +… more
- EMCOR Group (Springfield, VA)
- …desired + A bachelor's degree from an accredited university in Quality Assurance , Facility Management, Construction Management, Business Administration, ... quality and serves as the central point of contact for quality matters. + Working closely...and plumbing systems, structural systems, vertical transportation and data center operations is highly desired. + Strong technical knowledge… more
- Sunrise Senior Living (Arlington, VA)
- …communication with resident support services and families and maintaining clinical quality assurance while leading and demonstrating the Mission for ... part of.** **COMMUNITY NAME** The Jefferson - Health Care Center **Job ID** 2025-229117 **JOB OVERVIEW** The Wellness Nurse...medication care managers at the direction of the RCD. ** Quality Assurance and Regulatory Compliance** + Demonstrate… more
- Black & Veatch (Arlington, VA)
- …as point of contact for clients and coordinating with internal/external teams. + Quality Assurance and Quality Control of EHV substation design projects ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews + Provides guidance… more
- Black & Veatch (Arlington, VA)
- …laws and regulations. **Preferred Qualifications** + Power/Power Systems experience preferred + Quality Assurance and Quality Control of EHV substation ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews * Provides related… more
- Pearl Interactive Network (Washington, DC)
- …management of an individual contact center , including contact center supervisors. + Monitor the quality of each supervisor's team and ensure they ... thinker and people-first leader who thrives in a fast-paced, mission-driven contact center environment? **Pearl Interactive Network** is seeking accomplished… more
- Evolent (Washington, DC)
- …to ensure they meet the minimum standards for National Committee for Quality Assurance + Utilization Review Accreditation Commission (URAC), Employee Retirement ... skills. + Knowledge of legislative/oversight bodies [e.g., National Committee for Quality Assurance Utilization Review Accreditation Commission (URAC), Employee… more
- Prime Therapeutics (Washington, DC)
- …the benefits of the MTM programs in addition to assisting the leaders with Quality Assurance , training and daily tasks as needed. **Responsibilities** + Receive ... + Facilitate training for new hire classes, including call shadowing; complete Quality Assurance on recorded calls and provide constructive feedback to… more
- Black & Veatch (Arlington, VA)
- …**Preferred Qualifications** + PE License + Substation Design - Physical & P&C + Quality Assurance and Quality Control of substation design projects + ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch policies and procedures relative to assigned tasks Quality /Continuous Improvement: + Consistently and independently applies knowledge and… more
- Guidehouse (Bethesda, MD)
- …and NIH Clinical Center . + Manage clinical research data and providing data quality assurance . **What You Will Need** **:** + Bachelor's Degree in Nursing ... hematology/oncology. + Manage clinical research data and providing data quality assurance . **What Would Be Nice To...for a position, and you require an accommodation, please contact Guidehouse Recruiting at ### or via email at… more
- Noblis (Washington, DC)
- …including: + Systems Engineering + Nuclear Propulsion Plant Specialists + Submarine Systems Quality Assurance + Auxiliary and Machinery Systems Support + Test ... Sea Systems Command (NAVSEA) and the Naval Surface Warfare Center , Philadelphia Division (NSWCPD). As part of this mission,...+ MT - Missile Technician + QA/3M Coordinators - Quality Assurance /Program Management **Why Noblis MSD?** +… more
- Black & Veatch (Arlington, VA)
- …**Preferred Qualifications** + PE License + Substation Design - Physical & P&C + Quality Assurance and Quality Control of substation design projects + ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch policies and procedures relative to assigned tasks ** Quality /Continuous Improvement:** + Consistently and independently applies knowledge and… more
- Black & Veatch (Arlington, VA)
- …utility experience - design methods and standards + High voltage design experience + Quality Assurance and Quality Control of transmission design projects + ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch policies and procedures relative to assigned tasks ** Quality /Continuous Improvement:** + Consistently and independently applies knowledge and… more
- Defense Health Agency (Fort Belvoir, VA)
- …diagnostic radiologic examinations, assisting with magnetic resonance imaging, and performing quality assurance . This definition of specialized experience is ... This position is located at AT Augusta Military Medical Center , Fort Belvoir, VA. Fort Belvoiris a United States...procedure. + Establish and oversee the maintenance of a quality control program in the Magnetic Resonance Imaging (MRI)… more