- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Washington, DC)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Washington, DC)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Koniag Government Services (Silver Spring, MD)
- Quality Assurance Specialist Records Management Silver Spring, MD, USA Req #326 Tuesday, May 13, 2025 **Koniag IT Systems, LLC, a** Koniag Government Services ... company, is seeking a Quality Assurance Specialist Records Management to support...Specialist Records Management to support **KITS** and our government customer in Silver Spring, MD. **This position requires the… more
- CACI International (Springfield, VA)
- Network Availability Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... successful candidate will be responsible for monitoring, analyzing, and optimizing quality assurance processes, monitoring network performance, and driving… more
- CACI International (Springfield, VA)
- Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Quality Assurance Analyst to join our team at Adelphi, MD + Must be ... an active DoD Security Clearance. + Non-remote (relocation incentive available) The Quality Assurance Analyst is responsible for ensuring the highest standards… more
- Amazon (Arlington, VA)
- Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Quality Assurance Engineer II Job Location: Arlington, Virginia Job ... plans, test cases, and drive continuous improvements to the quality assurance processes using Internet and Web...box tests. Work closely with engineers, business owners, and customer service professionals throughout the development and… more
- TekSynap (Alexandria, VA)
- …FEMA's mission-critical programs and services. **RESPONSIBILITIES** + Lead, manage, and administer quality assurance efforts to enhance customer satisfaction ... collaboration between FEMA stakeholders and the OCIO through strong customer engagement and quality assurance ...of proven leadership in managing IT service quality . + Five years (5) experience with customer… more
- TD Bank (Vienna, VA)
- …**Job Description:** The Financial Crime Risk Management (FCRM) BSA/AML Risk Assessment Quality Assurance (QA) Senior Analyst is responsible for the execution ... the standards set forth by the Head of FCRM Quality Assurance . To be successful in this...for service and productivity + Provides high quality service and advice to key business… more
- CACI International (Springfield, VA)
- …: We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate ... Network Knowledge Management Quality Assurance Analyst Job Category: Information...of the knowledge management system to ensure compliance with customer 's policies, procedures, governance and ITIL guidelines + Collaborate… more
- VetsEZ (Washington, DC)
- …will bring strong leadership skills, experience in contact centers, and a commitment to quality improvement in customer service . Important: This role is ... VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a...focused on monitoring and improving customer service performance in a contact center… more
- Capital One (Mclean, VA)
- Sr. Director, Product Management, Developer Experience - Quality Assurance **Sr Director, Product Management (PXDP65)** Product Management at Capital One is a ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Cardinal Health (Washington, DC)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Amazon (Arlington, VA)
- …Our team drives programs to enable customers to integrate control implementation and assurance from across all of Amazon. Key job responsibilities . Perform security ... assessments of AWS services: become an expert in service architectures, control implementations, and control gaps and remediation. . Work with our builder and… more
- Amazon (Arlington, VA)
- Description AWS Compliance and Security Assurance is hiring for an experienced, self-motivated Program Manager with a background in program and risk management to ... AWS's approach to managing operational risks by simplifying compliance and assurance , making security transparent for builders through a 'secure, therefore… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... short video: https://vimeo.com/732533072 Job Description HII Mission Technologies is seeking a quality military veteran or IC Agency counterpart to join our team… more
- Amazon (Arlington, VA)
- …are looking for a Skilled, qualified and experienced leader in security assurance , with experience in automating security controls per compliance requirements. As ... Kuiper security and compliance standards. Be a key liaison with Kuiper service teams, infrastructure teams, Kuiper Security, and Global Trade and Compliance. Have… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... is seeking a skilled military veteran or IC Agency counterpart to support customer operations. This critical role serves a national intelligence agency in a complex,… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …Performs quality monitoring to determine quality and accuracy of service offered to customers + Cultivates effective customer relationships that foster ... Position Information Functional TitleSr. Customer Service Advisor (Call Center) Recruitment...accounts for possible billing discrepancies, accuracy, completeness, and overall quality assurance + Modifies billing and account… more