- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Motion Recruitment Partners (Washington, DC)
- …minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...networking. + CompTIA A+ certification may be substituted for 1 year experience. **Duties:** + Responsible for providing IT… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- NuAxis Innovations (Washington, DC)
- …seeking a talented and motivated ** Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 ... service desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement...+ HDI Support Center Manager or equivalent certification. + 5 + years of experience managing IT service … more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... may be substituted for a bachelor's degree. + Five ( 5 ) years' experience as a SA in programs and...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- Themis Insight (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis...is required. + Two (2) years of experience with Service Management (ITSM) is required. + One ( 1… more
- Philips (Washington, DC)
- …capabilities. You will lead a ~10-person sales team who will partner with Philips Tier 1 IDN Account Executives and GPO business development leaders to drive ... **Sales Director, Service Solutions - National Accounts** This position offers...require accommodation in the job application process may contact ###, option 5 , for assistance. Equal Employment and Opportunity… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- General Dynamics Information Technology (Arlington, VA)
- …+ **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 operations, preferably ... Support,IT Help Desk **Certifications:** Security+, CE - CompTIA-Security+ CE **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job… more
- Diversified (Washington, DC)
- …join our growing team. This hybrid role combines the day-to-day responsibilities of a Tier 1 -2 IT Support Technician with the hands-on execution and oversight of ... desk tickets, phone, email, or in-person walk-ups. + Provide Tier 1 and Tier 2...warranty service with vendors and maintain accurate service records. 5 . Cross-Functional Collaboration + Work… more
- NTT America, Inc. (Annapolis, MD)
- …to reduce costs, simplify the operational support. + Creates and prepares end-user, tier 1 support, and internal documentation for system processes and ... servers and networks. This role will provide a managed service to clients by proactively identifying and resolving Packaged...When needed can provide support to end users from tier 1 escalations. + Collaborates with cross-functional… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... technical support while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and in-person +… more
- ManTech (Fort Meade, MD)
- …support for implementation, troubleshooting and maintenance of IT systems while providing Tier 1 (Help Desk) problem identification, diagnosis and resolution of ... and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem… more
- DCCA (Fort Meade, MD)
- …+ Security+ or equivalent IAT Level II certification + Experience working in a customer service / Tier 1 / Tier 2 environment + Dataflow experience Required ... of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier...Education / Certifications: + Bachelor's degree plus 5 years of related experience; or 10 years of… more
- Meta (Washington, DC)
- …26. 5 . Inventory management, forecasting methods, and NPI and service operations **Public Compensation:** $174,283/year to $187,880/year + bonus + equity + ... on this web page. **Required Skills:** Infrastructure Materials Manager Responsibilities: 1 . Support Materials Management team in determining optimal supply chain… more
- Defense Health Agency (Bethesda, MD)
- …Reed, was combined with the National Naval Medical Center to form the tri- service Walter Reed National Military Medical Center. Working for the Department of Defense ... recruit and appoint qualified candidates to positions in the competitive service . **US Citizenship required.** **Responsibilities** As a Physician (Obstetrics) you… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- Insight Global (Mount Vernon, VA)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 and Tier 2 problem identification, diagnosis and ... be required to support the mission Shifts: M-F 6:00am-2:30pm (4 days) M-F 2:00pm-10:30pm ( 5 days) M-F 4:00pm-2:30am (4 days) We are a company committed to creating… more