- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- NuAxis Innovations (Washington, DC)
- …The Service Desk Manager oversees Tier 1 and Tier 2 service desk operations for a high-volume, high-touch IT support environment. ... ** Service Desk Manager** Location **Washington, DC**...** Service Desk Manager** Location **Washington, DC** \# of openings... desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...+ Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of ... Help Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 … more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- General Dynamics Information Technology (Arlington, VA)
- …+ **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably ... OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance to computer users. + Answers… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...the technical support team by providing valuable guidance for Tier 1 and Tier 2 … more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Technician** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... and cutting edge R&D for the US Army. The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... Specialist Washington, DC, USA Req #645 Wednesday, July 2 , 2025 **Koniag Management Solutions** , a Koniag Government...a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- NuAxis Innovations (Falls Church, VA)
- …work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows 10/11 and ... **Help Desk Technician** Location **Falls Church, VA** \# of... Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more
- Robert Half Technology (Washington, DC)
- …thrive in a dynamic environment, we encourage you to apply. Responsibilities: * Provide Tier 2 technical support to resolve escalated issues both remotely and ... Description We are looking for an experienced Help Desk Technician II to provide advanced technical support and ensure seamless IT operations for end users in… more
- Motion Recruitment Partners (Washington, DC)
- …DC.** **Experience:** + Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...Escalation point for IT Support Techs level 1 and 2 . + Ability to act independently, with initiative in… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. **O&M Shared Service and Help Desk Services such as:** + Provide Tier Zero (0), One (1), Two ( 2 ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...in the following order: Tier Zero (0), Tier One (1), Tier ( 2 ),… more