- ERP International (Washington, DC)
- …**ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Asset Manager ** to support our DFC CFESS technical support program. ... **Responsibilities** **Job Specific Details and Tasks:** + Manage and Coordinate Asset Management activities and client interactions for DFC IT infrastructure +… more
- General Dynamics Information Technology (Rosslyn, VA)
- …world. + Leads the RPC Help Desk team, enforcing adherence to service level agreements, effective asset management, and maintenance of standard operating ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk ...+ Experience using an out of the box help desk / service desk ticketing required, with… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Help Desk Manager ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** J0524-1898 ... the Help Desk team, enforcing adherence to service level agreements, effective asset management, and...in technology and business requirements is crucial. The Helpdesk Manager must be open to learning new technologies and… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support program. ... Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service ...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- ABBTECH Professional Resources, Inc. (Wheaton, MD)
- …and troubleshooting, and Microsoft application support. **Essential Functions** + In Help Desk support, the IT Support Specialist acknowledges assigned Help Desk ... resolves tickets and documents the solution in the Help Desk database using the Help Desk software.... tickets, document all work done, and provide thorough service to customers. Additionally, you will troubleshoot hardware and… more
- Export-Import Bank of the United States (Washington, DC)
- …Incumbent serves as IT Specialist INFOSEC (Functional Title: IT Operations Manager ) and is responsible for analyzing customer requirements, managing day-to-day ... auditing, configuration management, backup and disaster recovery procedures, and asset management. Responsible for recommending, scheduling, testing, and validating… more
- Ensono (Washington, DC)
- …the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, Inventory asset management, is preferred ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- American Public Power Association (Arlington, VA)
- …of the organization. The Senior Director, Information Technology supervises in-house IT Manager . Please note: This is not a remote position.Candidates must be in ... network recovery and backup processes. + Responsible for enterprise IT asset management, including with assisting senior leadership in developing an association-wide… more
- Serco (Washington, DC)
- … Service (PBIS), DoD IT Portfolio Repository (DITPR)-DON, Vulnerability Remediation Asset Manager (VRAM), the DON Application and Database Management System ... with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP compliance, Serco… more
- Leader Communications Inc. (Washington, DC)
- …partners + Responds to tickets as assigned via the Knowledge, Incident/Problem, Service , and Asset Management (KISAM) system + Problem recognition, fault ... (Jabber), RedSky, ViewMail, WebEx (CWMS), SME, Attendance Console, OpenAM, Enterprise License Manager (ELM), Net Apps, Lightweight Directory Service (LDS), TFTP,… more
- CACI International (Chantilly, VA)
- …and/or financial management software is highly desired. + Experience with HP Service Manager or any other incident management applications (Remedy, Rational, ... integral part of providing responsive, accurate, and high-quality customer service to users of FBI users. **Key skills needed...+ Experience working in a call center or Help Desk and Support center organization, providing users' support and… more
- SitusAMC (Washington, DC)
- …solutions to business requirements + Provide 1st, 2nd, and 3rd level support to Service Desk and other staff + Troubleshoots problems, answer hardware and ... working knowledge of all firm infrastructure and applications services + Maintain asset records + Document problem resolutions into the appropriate systems +… more