- Deloitte (Rosslyn, VA)
- …solutions. Work You'll Do + Managing and overseeing the daily operations of the IT service desk , including incident management, service requests, ... and regulatory requirements. + Providing regular reports and updates to IT management on service desk performance, issues, and initiatives. The team Our… more
- IT Concepts (Falls Church, VA)
- …experience. + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + ... for driven and innovative individuals to join our team. IT Concepts is seeking a help desk ...operations. Vital to meeting this objective is meeting the IT Service Management (ITSM) Information Technology Information… more
- Cayuse Holdings (Washington, DC)
- …of today's competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service ... required. + Communicates customer satisfaction issues to WSSC's Division Manager , IT Customer Support Operations. + Evaluates...+ Service Desk or Customer Service experience. + Experience with ServiceNow IT … more
- General Dynamics Information Technology (Rosslyn, VA)
- …Family:** Help Desk **Skills:** Help Desk Management,Information Technology ( IT ) Support,ServiceNow IT Service Management **Experience:** 5 + years ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk ...customer service issues, and suggesting improvements to IT service management processes and tools. +… more
- EMCOR Group (Dulles, VA)
- …are not limited to, the below. **Help Desk Requirements:** The Help Desk Administrator position reports to the Manager of Information Technology. This ... Desk calls. + Track and enter all Computer Service Requests. + Track and enter all Computer User...OSI Model + TCP/IP + Ability to explain complex IT concepts in simple terms. + Ability to manage… more
- BCMC (Arlington, VA)
- …cyber capabilities to address emerging threats. We are seeking a System Operations (SysOps) Service Desk (SOSD) Deputy Manager who reports to the Director ... of Technical Services. The SOSD Manager is expected to be process oriented and accountable...and accountable for the overall success of the SysOps Service Desk . Responsibilities Include: - Manage SOSD… more
- Vectrus (Springfield, VA)
- …Qualifications Experience + Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated ... the Tier 2 team members of an Information Technology ( IT ) Enterprise Service desk responsible...as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk … more
- NANA Regional Corporation (Herndon, VA)
- …and excellent retirement options. **Job Summary:** Akima is looking for a Help Desk Intern to work in Herndon, VA . The incumbent will provide first-tier ... help desk support for the enterprise and assist on additional projects as assigned by the manager . To join our team of outstanding professionals, apply today!… more
- CACI International (Mclean, VA)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...services as focal point for customer concerns + Deliver IT Service Management support for applications over… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Manager III** to join our team in the **DMV area.** ... are not limited to: ** + Directs the Help Desk Team to meet specific customer needs. Develop schedules...enhance excellence in communication, and monitor the level of service delivery to determine areas of performance in need… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology ( IT ) Systems,Troubleshooting **Experience:** 7 + years ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- ERP International (Washington, DC)
- …and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with cleints directly to support and ... ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- Red River (Chantilly, VA)
- …target SLA and KPI objectives are achieved. This role will report to the Technical Service Desk Manager . **Primary Position Tasks:** + Primary service ... **Position Summary:** The Service Desk Team Lead (TL) will...skills are a must. + Seven years of general IT experience. **Preferred Education/Certification/Experience:** + MCSA server, Azure and/or… more
- NuAxis Innovations (Falls Church, VA)
- …(2) or more years of direct experience in as an Enterprise Applications Project Manager in IT Infrastructure operations for a large Enterprise environment **Does ... **Help Desk Technician** Location **Falls Church, VA** \# of...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... Manage and Coordinate Asset Management activities and client interactions for DFC IT infrastructure + Lead Asset Management support; coordinate any needed ServiceNow… more
- Sage Hospitality Group (Washington, DC)
- …home at the Homewood Suites Washington DC Capitol- Navy Yard **Job Overview** The Front Desk Manager is responsible for the daily operation of the Front Desk ... other hotel departments. Ensures an efficient guest registration, check out and telephone service . Ensures front desk agents are completed in accordance to… more
- Cayuse Holdings (Washington, DC)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- Randstad US (Arlington, VA)
- …or as a Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT ... help desk analyst. + arlington , virginia + posted...responsibilities are as follows: ? Configure and install various IT hardware and application systems such as desktops, printers,… more