- General Dynamics Information Technology (Washington, DC)
- …related experience **US Citizenship Required:** Yes **Job Description:** We are currently seeking an Enterprise Service Desk Manager with who will ... customer experience and relationship management, and prioritizing and allocating workflow. The Enterprise Service Desk Manager will ensure the service… more
- Leidos (Washington, DC)
- **Description** Leidos is seeking a Enterprise Service Desk Manager . The Enterprise Service Desk Manager will take on day-to-day ... management of the call center staff and activities. The Enterprise Service Desk Manager will act as the escalation point of contact for all… more
- CACI International (Forest Heights, MD)
- …10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk ... Service Desk Manager Job... Service Desk Manager Job Category: Project and...have extensive experience in applying ITIL best practices to service delivery in a similar, large enterprise … more
- Sunrun (Annapolis, MD)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... to clients (internal and external) and to oversee all Service Desk staff, processes and technology to...Windows Active Directory + Prior experience working in an Enterprise IT team + Knowledge of networking concepts (TCP/IP,… more
- CACI International (Bethesda, MD)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...of support for a full spectrum of important IT-focused, enterprise -wide lifecycle support. This includes dev ops, applied technology… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We...Red Hat Linux. + Manage disk drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...environment. The Infrastructure teams support servers running Red Hat Enterprise Linux (RHEL) 5 & 6, and Windows on… more
- Koniag Government Services (Rockville, MD)
- …Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in Rockville, MD. ... and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead with experience managing...+ ITIL V3/V4 Foundations Certified or HDI Support Center Manager , Desktop Advanced Support Technician, Customer Service … more
- General Dynamics Information Technology (Fort Meade, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with... Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support program. ... in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to...Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service … more
- American Express Global Business Travel (Annapolis, MD)
- …our enterprise hotel consulting journey, for a large Enterprise consulting customer delivering outstanding consultative support service excellence ... with team members to discuss volume, productivity, customer deliverables, process, and service levels. + Lead Help Desk Specialistsregarding daily inquiries and… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- SAIC (Washington, DC)
- **Description** SAIC is seeking an Enterprise Operations Manager to support our DOT customer. The Operations Manager 's key role is to drive efficiency of ... Operations Manager and the End User Operations Manager will both support the overarching Enterprise ...Services and Infrastructure Operations teams and technologies. + Help Desk , Exec Help, Enterprise Operations Center, Server,… more
- SAIC (Washington, DC)
- …200,000 customer incidents and requests annually. Delivering customer service through an enterprise IT service desk ; contracted business service ... **Description** The service delivery manager is accountable and...reduce the frequency and levels of human interaction with service desk and desk side… more
- SAIC (Washington, DC)
- …of End User Experience operations. You will supervise the day-to-day activities of Service Desk and Site Support Supervisors, Leads, and Technicians who are ... timely IT services and support. As the User Experience Service Delivery Manager , you will be responsible...Responsible for overall performance and management of the PBGC Service Desk and Site Support. + Manage… more
- Leidos (Camp Springs, MD)
- …meaningful career, share your resume with us today!** **Primary Responsibilities:** + As the Service Desk Manager , oversees all Tier 1 technicians, analysts, ... resolved. The workcenters included under the Incident and Change Manager are Service Desk , Job...Management environment. + Must have experience supporting a large-scale enterprise -wide customer base with multiple service level… more
- CACI International (Washington, DC)
- …and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet... ticket queues. + Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs… more
- Office of the Director of National Intelligence (Bethesda, MD)
- …Coordinate NSM-8, NSM-10, and other related questions with help from the National Manager Sector Desk . Advise senior management eg, IC Chief Information Officer ... collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the… more
- BAE Systems (Mclean, VA)
- …operation of a similar size, scope, and complexity. + Five years of experience managing service desk teams and supporting a requirement that is similar in size, ... Description** BAE Systems is looking for an experienced Operations Manager to be responsible for the delivery of IT... to be responsible for the delivery of IT service and projects from engineering to operations, who will… more
- CACI International (Suitland, MD)
- …v4 Foundation Certification + Applicable IT certification (Security +, CASP) + DoD Enterprise Service Management Framework + Possess an in-depth knowledge of DoD ... Operations Manager Job Category: Information Technology Time Type: Full...and deployment of systems and applications, customer training, help desk , Field Engineers, and Logistics support. You will work… more