- MindPoint Group (Washington, DC)
- Incident Response Analyst ( Tier ...four (4) years of general work experience and three ( 3 ) years of relevant experience in functional responsibility + ... SOC **Location:** Washington, DC MindPoint Group is searching for a ** Tier 2 Incident Response Analyst** to support threat monitoring, detection, event… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2) - Clearance Required **Department:** SOC **Location:** Washington, DC MindPoint Group is ... searching for a ** Incident Response Analyst** to support threat monitoring,...(6) years of cybersecurity experience with at least three ( 3 ) years in a SOC watch floor analyst or… more
- MindPoint Group (Washington, DC)
- Full-time Incident Response Analyst - Weekend Day Shift Lead ( Tier 2) **Department:** SOC **Location:** Washington, DC **MindPoint Group is searching for an ... Incident Response Analyst to lead our weekend shift...(6) years of cybersecurity experience with at least three ( 3 ) years in a SOC watch floor analyst or IR… more
- BCMC (Arlington, VA)
- …performing incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed ... capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of...for dependent & health care 11 standard holidays & 3 weeks of annual leave DOM 3215 DOM 3229… more
- CACI International (Washington, DC)
- …and brief next shift on operational activities + Escalate all issues that cannot be resolved at a Tier 2 level to Tier 3 + Ensure management is aware of any ... Service Providers for the purpose of coordinating the appropriate response to promote effective and efficient IT operations. Additionally...Associate degree + 12 Years', or a Master's degree + 3 Years' experience) + 4+ years of incident… more
- US International Trade Commission (Washington, DC)
- …to serve a one year probationary period. Must be able to obtain a Secret ( Tier 3 ) security clearance and maintain the required level of clearance while employed ... to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2)...InfoSec duties to include: (1) Experience managing relationship with Tier 2 and 3 teams to drive… more
- SAIC (Beltsville, MD)
- …for performance issues. Analyzes network traffic captures. + Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. ... as they relate to perimeter security devices. + Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks requests. +… more
- General Dynamics Information Technology (Washington, DC)
- …Able to Obtain:** None **Job Family:** Information Security **Skills:** Incident Response ,Information Technology Security,Security Operations **Experience:** 5 + ... handle security-related user complaints, and escalate to the next tier according to established procedures. HOW A SOC SHIFT...role. + Proven experience in managing security incidents and incident response processes. + Strong knowledge of… more
- SAIC (Beltsville, MD)
- …and performance issues. Analyzes network tools. + Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. ... evenings ( 3 -11:30pm) + Monday - Friday, days (7am- 3 :30pm) This role provides Tier II support...relate to PMD devices. + Support Diplomatic Security Computer Incident Response Team by implementing IP address… more
- Northramp LLC (Washington, DC)
- …and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and trouble resolution ... + Provide senior systems administrators and support to all incident escalation tickets that are unable to be resolved...escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and… more
- Lumen (Annapolis, MD)
- …Ensure health, stability, and availability of the MSS platform. provide all incident response and triage functions, chronic identification, analysis and repair ... support for the Managed Security Services portfolio. Provide combined Tier 1, 2 and 3 support for...to the MSS platforms. **The Main Responsibilities** + Provides incident response and triage for issues encountered… more
- Ankura (Washington, DC)
- …and customer service skills + Willingness to work onsite from our New York office + 3 + years of Tier 2 experience in a hands-on support role + Demonstrable ... Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end users. The Service Desk Technician… more
- CACI International (Arlington, VA)
- …Senior IT Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 60+ administrators ... and engineers, incident response specialists and support staff with...new services incorporated receive a standardized onboarding approach for Tier 0 and 1 service support. Candidates will be… more
- Ford Motor Company (Annapolis, MD)
- …Provide technical guidance and mentorship to other team members. + Participate in incident response , support, recovery, and postmortem analysis. **You'll have ** ... - May include partaking in an On-Call rotation schedule for incident -management + Integrating & consolidating application workflows efficiently + Deploying… more
- Parsons Corporation (Alexandria, VA)
- …and replacement of obsolete equipment + Ensures adherence to Change Management and Incident response protocols and procedures + Assist with the management, ... advanced troubleshooting, patching, hardening, etc.) + 10+ years of experience providing Tier 1 - Tier 3 support to user community + Solid 8+ years… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …activities. + Participate in training, testing, and exercises related to incident response and contingency planning. **Required Qualifications** + Active ... supporting end users. + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets (eg mean time… more
- Guidehouse (Washington, DC)
- …support of repeatable and defensible eDiscovery workflows, weekly/ monthly maintenance, and incident response . + Systems are deployed on physical and virtualized ... meet and grow with the mission. + Strong skills with researching and resolving tier 2 and tier 3 customer support; ability to train end-users on the best… more
- Parsons Corporation (Alexandria, VA)
- …post system maintenance & provisioning + Fix Support Escalation Issues; serve on the tier 3 support team for integrated product support and proactive response ... steps for implementing software updates, 'fixes' and/or replacements + Conduct post- incident reviews. Identify what's working and what's not. Develop new\revised … more
- ManTech (Mclean, VA)
- …to serve on a Dedicated Support Team** of IT support professionals responsible for incident response , deskside service, and project management. In this role, you ... + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Providing basic user training in support of off-the-shelf… more
- ManTech (Mclean, VA)
- …Officers (EITSO) to serve on a team of IT support professionals responsible for remote incident response . In this role, you will use processes to streamline the ... Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support. + Providing basic user training in support of… more