- TEKsystems (Chandler, AZ)
- …credit card, checking account, and business complaints. Typical Day: The Sr. Escalations Representative is assigned cases regarding customer complaints and ... handles appropriately. They will talk to the customer, research the complaint, resolve the complaint, and work with other business units within the company in the context of the complaint. They may have to put a complaint on hold and come back to it if there… more
- Wells Fargo (Chandler, AZ)
- **About this role:** Wells Fargo is seeking an ** Escalations Representative ** in Line of Business Escalated Complaints as part of the Consumer and Small Business ... Operations. Learn more about our career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) . **In this role, you will:** + Support internal and external customers with inquiries and complaints regarding financial… more
- TEKsystems (Chandler, AZ)
- …and external customers to resolve their issues. * Interact with the immediate Escalations team to oversee day to day activities of the support Escalations ... Team Skills complaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite Additional Skills & Qualifications Desired Skills Strong communication skills with the ability to de-escalate customers over… more
- TEKsystems (Chandler, AZ)
- …and external customers to resolve their issues. * Interact with the immediate Escalations team to oversee day to day activities of the support Escalations ... Team Skills complaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite Top Skills Details complaint handling, complaint resolution, escalation calls Additional Skills & Qualifications Desired… more
- TEKsystems (Chandler, AZ)
- …system. + Independently handle high-level escalated complaints. + Coordinate with the Escalations team to manage daily operations. What We're Looking For + Strong ... verbal communication skills - able to de-escalate upset customers (expect 5+ high-level calls per day). + Excellent written communication - clear and professional email responses. + Detail-oriented - follow policies and procedures accurately. + Time management… more
- TEKsystems (Chandler, AZ)
- …for completion. This specific area is handling complaints related to credit card, checking account, and business complaints. Typical Day: Team member reviews ... Overview: Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery… more
- UKG (Ultimate Kronos Group) (Scottsdale, AZ)
- …purpose. We're united by purpose, inspired by you. The Payroll Representative performs payroll-related functions, including processing, tax compliance, review of ... reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative also provides exceptional customer service. This position typically… more
- BMO Financial Group (AZ)
- …Grow the Good in Business and Life.** Our Small Business Commercial Service Representative develops a high profile for BMO within an assigned territory to create ... Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. + Analyzes issues and determines next steps. +… more
- USAA (Phoenix, AZ)
- …classes starting every month. As a Licensed Insurance Customer Service Representative , you'll work within defined guidelines and framework, to provide customer ... insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. + Efficiently operate in a contact center… more
- UKG (Ultimate Kronos Group) (Scottsdale, AZ)
- …seeking a dynamic, customer-focused individual to join our team as a Sr. Account Representative . In this role, you will support an assigned dedicated account base of ... in late payments and/or failure to file returns accurately + Address customer escalations regarding tax issues and provide critical care support as necessary + Works… more
- Banner Health (Tucson, AZ)
- …staff including disseminate and communicating education materials and updates. Assists with escalations as needed. Models Banner behaviors and values for the team. ... Primary external customers include patients and their families, physician office staff and third-party payors. MINIMUM QUALIFICATIONS High school diploma/GED is required. Must have customer service skills or knowledge of patient financial services, financial,… more
- Protex The PT Xperts, LLC (Phoenix, AZ)
- …or She must be able to remain calm and professional when resolving escalations . Your ability to listen, speak plainly, Multi task, and communicate effectively will ... be necessary. Dispatchers are responsible for moving scheduling around, tracking the movements of our field technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize the most important situations, and think… more
- Banner Health (Tucson, AZ)
- …will be responsible for assisting with calls when we have a queue, take escalations as needed, help navigate coverage needs, and work closely with the Associate ... customer experience. 3. This role will act as a representative to perform core job duties of the department...as an immediate resource to team members to diffuse escalations , address complex situations and resolve problems. 6. Effectively… more
- Transdev (Phoenix, AZ)
- …from 3rd party vendors + Point of contact for TAS related facilities escalations + Responsible for office administrative tasks such as ordering office supplies, ... personnel so classified. The physical demands described here are representative of those that must be met by an...legally protected status. The physical demands described here are representative of those that must be met by an… more
- TekSynap (AZ)
- …cause analysis and corrective action reports + Respond to and Resolve Trouble Ticket escalations via VA Ticketing System and MS Teams support channel + Support and ... AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential… more
- WM (Phoenix, AZ)
- …and collaborate with the Inside Sales Manager to resolve all customer escalations or issues + Communicate rates, charges and service strategies with conviction ... no supervisory responsibilities. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. Must… more
- Lincoln Financial (Phoenix, AZ)
- …Executives and manage upwards of 20 cases which can range from reporting needs to escalations . You will be the "go to" for the customer (HR Representative , ... broker, decision maker, benefit team, corporate level, etc.) by setting expectations, making first impressions, handling any follow up/action items and solving their issues. This opportunity will provide the ability to grow within the group insurance industry… more
- Fiserv (Tucson, AZ)
- …revenue growth, client value and satisfaction. + Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement ... information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. more
- DriveTime (Mesa, AZ)
- …processing timelines to insurance carriers + Assist other departments with inquires or escalations related to the total loss process + Document and route accounts to ... T _he physical demands for this job_ The Physical demands described within are representative of those that must be met by an employee to successfully perform the… more
- Cardinal Health (Phoenix, AZ)
- …appropriate team member (when applicable) + Resolve patient's questions and any representative for the patient's concerns regarding status of their request for ... to select the best coverage option for their situation + Handle all escalations and ensure proper communication of the resolution within required timeframe agreed… more