- Mister Sparky (Lowell, AR)
- Contact Center Customer Service Representative - Nights and Weekends Full Time * Lowell Benefits: + 401(k) + Dental insurance + Health insurance + ... required + Must pass abackground checkanddrug screening Nice-to-Haves + Previous experience in customer service , dispatch, or call center roles + Familiarity… more
- Walmart (Bentonville, AR)
- …communications, or related area. 1 year's supervisory experience. 3 years' experience in customer service / contact center or related area. **Preferred ... requests Escalation matrices Customer request process lifecycle Oversees contact center operations and implements new initiatives by tracking department… more
- Sprinklr (AR)
- …solving client challenges and commitment to client delight + Experience in contact center / customer service software industry is preferred + Extremely ... every customer -facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management -… more
- JB Hunt Transport (Lowell, AR)
- …**Minimum Qualifications:** High School Diploma/GED with up to 1 year of experience in contact center , customer service , or related field, and/or ... processed accurately and in a timely manner + Meet acceptable standards of service center metrics, such as unavailable time, resolution and processing accuracy… more
- Walmart (Bentonville, AR)
- …for this position. If none are listed, there are no preferred qualifications._ Contact Center , Customer Service , Microsoft Office **Primary ... critical role in ensuring timely and effective resolution of service escalations from stores, clubs, and distribution centers related...+ Serve Customers and Members:Deliver results while keeping the customer and member at the center of… more
- JB Hunt Transport (Lowell, AR)
- **Job Title:** Customer Experience Representative - ICS **Department:** Customer Service & Contact Center Operations **Country:** United States of ... for assigned customers + Serve as a point of contact for customers regarding load updates and capacity availability...High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's… more
- Kyndryl (Little Rock, AR)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Navient (Little Rock, AR)
- …**The Contact Center Engineer position will report to the Director, Customer Experience.** **As the Contact Center Engineer, you will:** + Oversee ... including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** -...the configuration and customization of contact center software to align with business… more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... solutions to simple requests. You will apply the latest customer service techniques and learn our account...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (AR)
- …as a trusted partner in the industry. Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to ... older + High school Diploma/GED + Previous experience in customer service or a call center...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and… more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... a trusted partner in the industry. This position supports customer service , technical support, and customer...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …+ Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates exceptional understanding of military culture ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and… more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... conflict resolution, problem solving and negotiation + Must be customer service oriented (empathetic, responsive, patient, and...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... a trusted partner in the industry. This position supports customer service , technical support, and customer...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Walmart (Bentonville, AR)
- …manage third-party contact center vendor relationships supporting high-volume customer service operations. This role is critical to ensuring vendors meet ... in BPO/vendor management, preferably in a high-volume contact center environment. + Strong knowledge of customer service KPIs (eg, AHT, CSAT, FCR, QA… more
- St. Bernard's Medical Center (Jonesboro, AR)
- …school diploma or GED + Experience + Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care ... a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients,… more
- Aspen Dental (Little Rock, AR)
- …proficient in both English and** **Spanish** + 1+ years of customer service experience required (retail, call center , or hospitality preferred), with ability ... critically to understand patient needs, use trained sales and customer service techniques to set appointments.Focus on... techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center… more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... a trusted partner in the industry. This position supports customer service , technical support, and customer...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... others. In this role, you will provide full life-cycle customer service and a ssist customers in...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more