- CACI International (Forest Heights, MD)
- …clearance + Experience with Active Directory management and administration _Desired:_ + HDI Customer Service Representative Certification (HDI-CSR) + ITIL v3 ... Tier 1 Help Desk Specialist Job Category: Information...and incident management for VIP support + Demonstrate sound customer service and telephone etiquette in responding… more
- TekSynap (Rockville, MD)
- … level targets. + Demonstrate exceptional oral and written communications, including customer service skills with attention to detail; ability to multi-task ... I support to resolve problems on internal and customer systems and escalate problems to Tier ...+ Foster Innovation + Results Oriented + Teamwork + Customer Service **WORK ENVIRONMENT AND PHYSICAL DEMANDS**… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier -II Work Center support to receive and log ... Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF)… more
- CACI International (Washington, DC)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- CACI International (Washington, DC)
- Network Operations - Tier 2 NETOPS Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** + ... and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- CACI International (Springfield, VA)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... is seeking a Senior Network Engineer to support an Intelligence Community customer 's diverse network infrastructure, including CAN, LAN, CORE, and WAN network. The… more
- CACI International (Springfield, VA)
- Network Engineer Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... CACI is seeking a Network Engineer to support an Intelligence Community customer 's diverse network infrastructure, including CAN, LAN, CORE, and WAN network. The… more
- CACI International (Springfield, VA)
- Network Operations Center (NOC) Engineer ( Tier 2) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers. + Provide support for the dispatch system… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in ... customer specific business environment. Maintains an understanding of customer Service Level Agreements. + Develops and...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Parsons Corporation (Centreville, VA)
- …looking for. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative ** to join our team! In this role ... worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- Crash Champions (Woodbridge, VA)
- …+ Perform other related duties as assigned **Qualifications** + Interpersonal and customer service skills. + Analytical and problem-solving skills. + ... Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the US The company, which also operates the growing Crash… more
- Banfield Pet Hospital (Bowie, MD)
- …exposure to radioactive substances. + One year related experience required with customer service preferred. + Medical background (veterinary technician, human ... Opening Statement Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION...need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership* Customer Focus* Peer Relationships* Integrity & Trust* Action Oriented*… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...for a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of...customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training,… more
- TekSynap (Chantilly, VA)
- … Service Desk (SD) to support IT services and applications,using the customer 's Information Technology Service Management (ITSM) tool set to document, ... Provideexpertisefor the resolution of technical problems, troubleshoots products andmodifiesproducts to customer requirements + Provide expert and second tier … more
- CACI International (Reston, VA)
- …sense of urgency and confidence with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment. * ... will provide direct hands on support to a mission customer as part of a small team that provides...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- Actalent (Fort Belvoir, VA)
- …Title: CSR Engineer - Ft. Belvoir (Onsite) Job Description We are seeking a Cisco Customer Success Representative to join our team in Fort Belvoir, VA to support ... a military customer . The role involves developing and managing licensing and...with ServiceNow as a backup. + Provide white glove service to customers. + Maintain data tracking on a… more
- CoreSite (Reston, VA)
- …+ Provide physical security within the CoreSite premises. + Provide day-to-day exceptional customer service and support. + Incident escalation and report writing ... and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV...processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to… more