- Dunhill Professional Search (Washington, DC)
- …ITIL fundamentals around work scope and workflow in support of these normal service desk support. Help in defining the operational metrics used to track and ... role opening working with the Department of Energy! The ITSM analyst responsible for supporting information gathering, interviews and compiling the assessment… more
- Leidos (Rockville, MD)
- …Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst ( Tier 1). This is an exciting opportunity ... program under the Nuclear Regulatory Commission (NRC). In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All assistance is… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team… more
- KeenLogic (Alexandria, VA)
- KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team ... basic workstation remediation) during the call. Where required the Tier I candidate will escalate to the Tier II team or the eBusiness team for more detailed… more
- CACI International (Arlington, VA)
- …system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide ... Help Desk Analyst Job Category: Information Technology Time...overall Tier II team and directly manage Tier II help desk professionals. +… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst ** to join our ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose… more
- General Dynamics Information Technology (Washington, DC)
- …Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious ... capital. As a Service Desk Technician / Help Desk Analyst , you are...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …resolve the question/s that the customer is asking + Enters, monitors, and updates help desk tickets in the call tracking system to track progress and ... (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for...including email, chat, and phone + Experience using a Help Desk ticketing system such as Salesforce,… more
- Randstad US (Arlington, VA)
- help desk analyst . +...years progressive experience in hardware installations or as a Tier II Customer Support Representative in a federal government ... IT service delivery operation chartered with large scale, multi-faceted IT support. ? PC experience but expert level Mac experience. ? High level of customer service experience supporting Senior Leadership/VIPs qualifications: + Experience level: Experienced +… more
- CACI International (Ashburn, VA)
- Help Desk Specialist Job Category: Information...Do:** + Support end-user applications and work with a multi- tier service desk as well as work ... of working with end user business applications/software. + Provide Tier 2 Knowledge Based Articles to a centralized knowledge...lieu of degree) + 5 or more years of Help Desk or related technical experience +… more
- TAD PGS, Inc. (Laurel, MD)
- … Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be able ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience + Possess… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... currently looking for a talented and self-motivated Mid Systems Analyst with the ability to work in a challenging,...the agency Tier III team. + Perform help desk support for a variety of… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …problems into technical or functional system requirements . Provide direct user support ( Tier 1/2 service desk ) . Develop process improvement recommendations and ... **Business Analyst TS/SCI with Poly REQUIRED** **Category:** Business Consulting,...and the wisdom to know when to ask for help . Strong problem-solving and analytical skills . Ability… more
- ManTech (Herndon, VA)
- …Jira ticketing system + Perform system administration for the Jira ticketing system + Execute Tier 1 and 2 Help Desk activities including the following: + ... all steps, including requirements management, configuration, testing and deployment of financial system application Help Desk into Jira + Implement and support… more
- RTX Corporation (Springfield, VA)
- …of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more ... and operational excellence.Principal System Administrators, internally known as Principal Analyst , infrastructure Workplace Services, collaborate with a diverse team… more
