- Insight Global (Washington, DC)
- Job Description -Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by) -Follow established processes, using Active Directory ... to reset user passwords, create/delete user accounts and assign account privileges -Utilize remote access tools such as DameWare,...-13+ years of IT experience -Must have an active Top Secret clearance null We are a… more
- SMX (Fort Belvoir, VA)
- …all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft. ... Belvoir. The Senior Help Desk Supervisor will be responsible for...Meet all requirements to receive a privileged user (PU) account on a TS /SCI information system (eg… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …RQ193080 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job ... all the different systems that are monitored in the help desk and the Tier level responsibilities...ensure proper completion of work within timelines. + Manage account requests and provide account management responsibilities… more
- Deloitte (Rosslyn, VA)
- …our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission ... promise. Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO)… more
- Leidos (Lorton, VA)
- …or change to shift may be required to support business needs. **Clearance Required:** + Active DoD Top Secret /SCI ( TS /SCI) or at least a TS clearance and ... **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1,...to effectively support customers, including, but not limited to account management support. + Enter EHD tickets accurately and… more
- Chenega Corporation (Arlington, VA)
- …Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential ... Tier 1 Help Desk Analyst Arlington, VA . Information...DoD IAT Level II Certification is required. + DoD Secret Clearance is required. Top Secret … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... actionable service catalog and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on… more
- Node.Digital (Arlington, VA)
- Technical Engagement Network (TEN) / Help Desk Technician Location: Arlington, VA Must have an active Secret Clearance Nightwing is supporting a US Government ... services. Nightwing is seeking a Technical Engagement Network (TEN) Help Desk Technicians to support this critical...- US Citizenship - Must have an active DoD Secret clearance, TS /SCI clearance is preferred -… more
- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible...customer satisfaction **What Required Skills You'll Bring:** + Active Top Secret /SCI clearance + Bachelor's degree in… more
- Amentum (Springfield, VA)
- …regulations governing information systems. **Job Responsibilities:** + Support an enterprise-wide help desk solution that covers multiple network locations. + ... meet customer requirements and deadlines. **Minimum Qualifications:** + **Must have an Active Top Secret US Government Clearance with SCI eligibility** **and be… more
- Leidos (Fort Belvoir, VA)
- …Additional experience will be considered in lieu of a degree. + Active DOD Top Secret clearance + Information Assurance Technician (IAT) Level II + Experience ... role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS /SCI CI Poly Location Note: On-Site Support Required Position Description: E-volve… more
- St. George Tanaq Corporation (Bethesda, MD)
- …Role** We are seeking a mission-driven **Audio Video Multimedia Examiner** looking to help keep our nation safe. The A/V Multimedia Examiner will utilize their ... location in Bethesda, Maryland. **Candidates must possess a current/active TS /SCI with CI Polygraph.** **Responsibilities** + Examining digitally stored image… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- Stratus Solutions (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. * ... accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem...disability, short-term disability, and life insurance. * Flexible Spending Account options. * Generous paid time off. * Flexible… more
- Chenega Corporation (Arlington, VA)
- … account holders IAW AR 25-2 and local requirements. + Coordinate with the Help Desk and applicable POCs for all G-2 information system access coordination ... Level II in accordance with DoD 8570.01-M + Active TS /SCI clearance **Knowledge, Skills, and Abilities:** + Knowledge of...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- NANA Regional Corporation (Falls Church, VA)
- …and Six Sigma - Greenbelt / Blackbelt, or equivalent. + US Citizen with active SECRET and ability to obtain a TS /SCI security clearance. + Recent experience ... application development; training; infrastructure safety and operations; and property management desk services. **Responsibilities** + Assist the PM with all facets… more