- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- NuAxis Innovations (Falls Church, VA)
- …or equivalent work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues,… more
- NuAxis Innovations (Washington, DC)
- …(ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an ... Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and… more
- Epsilon, Inc (Alexandria, VA)
- …+ Minimum of six (6) years of work experience in the computer field, with a minimum of two ( 2 ) years in a help - desk area, and two ( 2 ) years at a ... issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management… more
- Epsilon, Inc (Alexandria, VA)
- …+ ITIL Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts...business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI… more
- CBRE Government and Defense Services (Mclean, VA)
- …related applications. This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application ... guides, quick reference materials, and video tutorials. **Experience:** + 2 + years help desk operations...This role bridges technical administration with frontline support, offering Tier 1 help desk assistance,… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …software lifecycle support; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced ... contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business… more
- Insight Global (Washington, DC)
- …Global is assisting a large cybersecurity and bug bounty client of ours in identifying a Tier 2 Help Desk partner for a direct hire opening they have. ... This person will be assisting the company in solving tickets for US based personnel with common issues such as lockout, application support, and various SSO/software/hardware troubleshooting. This role does include a rotating on call schedule that will be on… more
- General Dynamics Information Technology (Washington, DC)
- …efficiently as possible. At GDIT, people are our differentiator. As an IT Lead, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT ... Lead joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. HOW AN IT LEAD WILL… more
- Intelligent Waves (Fort Belvoir, VA)
- **Overview** Intelligent Waves is seeking a ** Tier 2 Help Desk Specialist** to support a large-scale IT migration and ongoing operations for a ... operations. In this role, you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense… more
- IT Veterans (Greenbelt, MD)
- …Manage and supervise Tier 1, Tier 2 , and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. + Oversee the IT ... IT Help Desk Manager Greenbelt, MD . Information Technology Apply Now IT Veterans is seeking an IT Help Desk Manager to join our team in Greenbelt,… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, ... software, account, and connectivity issues, escalating complex incidents to Tier 2 , and maintaining accurate ticketing in...of experience if no degree . 3+ years of help desk or related experience . Public… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, ... management of escalation across all tiers. Position Description: Supervises the Tier 2 support team, providing technical guidance and oversight for escalated… more
- Leidos (Lorton, VA)
- …Vision, and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support ... skill set including experience leading projects, managing people, supporting Help Desk operations, collaboration across all customers...limited to: + Hire, train and coach the EHD Tier 1 team, + Train and coach EHD … more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2 ** **Washington, DC** Are you ready to enhance your skills and build your career in a rapidly ... to the next level! SecuriGence is seeking a **Service Desk Technician Tier 2 ** to...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- Leidos (Lorton, VA)
- …Vision, and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support ... of a fast-paced DoD program. This position includes providing Tier 1 support for end users utilizing a comprehensive,...of commonly-used IT concepts, practices, and procedures within a Help Desk environment. + Ability to effectively… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...school diploma or GED. + Customer Service experience - 2 or more years + Must be a US… more
- St. George Tanaq Corporation (Washington, DC)
- …performance reviews, and ensure adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support ... Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA)...chat, remote desktop tools, and on-site visits. + Supervise Tier 2 and Tier 3… more
