- The George Washington University (Washington, DC)
- …lab environment, with hours that include evening and/or weekend operation. The role typically handles Tier I and Tier II requests by users, and triages ... I. DEPARTMENT INFORMATION Job Description Summary: This Tech Support Coordinator, Student Computing and Teaching Labs position provides outstanding customer service… more
- The George Washington University (Washington, DC)
- I. JOB OVERVIEW Job Description Summary: GW Information Technology (GW IT ) provides empowering tools and caring support for all members of The George Washington ... of our students, faculty, staff, and researchers. At GW IT , we are committed to cultivating a team culture...technology service by increasing the capabilities of our AV support team, and providing enterprise-grade audiovisual solutions by working… more
- The George Washington University (Washington, DC)
- …highly-ranked programs in the health and biomedical sciences. With dozens of top- tier residency programs, SMHS is a competitive and esteemed destination for medical ... the nation. This senior level position focuses on providing research program support and pre-award and post-award management on behalf of the Biochemistry… more
- Gama-1 Technologies (Silver Spring, MD)
- …printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote customers ... familiar with standard concepts, practices, and procedures within the IT Customer Support field. This position includes...a security clearance + At least 5 years of Tier II onsite and remote support… more
- ManTech (Washington, DC)
- …DC.** **Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range of technologies, including: VMware ... 4 years of experience + DoD 8570 IAT Level II Certification required. + DoD 8570 Computing Environment Certification...of issues. + Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades… more
- GovCIO (Washington, DC)
- …Experience + Bachelor's with 8+ years (or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support ... for an IT Operations Staff Help Desk Tier I/ II totroubleshoot, diagnose, and resolve a...onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE Statement We are...protected by law. Description WCBinc is looking for aTier II Technicianto join our team to support our ... through network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation… more
- General Dynamics Information Technology (Bethesda, MD)
- …years of related + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support , IT Tech Support ,Troubleshooting **Experience:** 3 + years… more
- Stratus Solutions (Washington, DC)
- …at what they do. We return that commitment by empowering them with the autonomy, the support and the tools they need to fulfill their true potential. A day in the ... and software products. * Provide desktop, laptop, and tablet computer technical support to USCP users. * Implement, maintain, test, and administer standardized… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job...the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing ... of Travel: Local * * * As a **Deskside Support Technician ( Tier 2),** you will act.... + Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software… more
- BCMC (Arlington, VA)
- …(tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause ... to perform a wide variety of technical tasks in support of operations, production and test environments. Responsibilities: *...and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...Minimum 3 years of IT experience with IT administration and support experience with windows… more
- CACI International (Springfield, VA)
- CSOS Analyst - Tier III Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of ... contract. The functional capabilities are to provide the information technology ( IT ) infrastructure services required to deliver timely, relevant, and accurate … more
- Stratus Solutions (Washington, DC)
- …of contact for users requesting assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service...the nice-to-have qualifications): * Familiar with ITIL framework for IT Service Management. ITIL Foundations certification desired. What we… more
- Stratus Solutions (Washington, DC)
- …of contact for users requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service...nice-to-have qualifications): * Familiar with the ITIL framework for IT Service Management. ITIL Foundations certification desired. What we… more
- IT Veterans (Washington, DC)
- …Apply Now Job Summary: IT Veterans is currently seeking a UC/VoIP Technician II to join our team. You must have an active TS/SCI clearance with the ability ... Details: + Manager VTC scheduling and provide live event support + Maintain IT and AV equipment...SOP's for utilization of conference center equipment + Escalate IT issues to Tier III when needed… more
- General Dynamics Information Technology (Springfield, VA)
- …on-call rotation for after-hours support .** **Responsibilities:** + Provides Tier II support of IT infrastructure systems and custom mission ... you will be on an engineering team that provides IT Systems Administration support to global real-time...engineering team that provides IT Systems Administration support to global real-time operational activities. Critical thinking and… more
- General Dynamics Information Technology (Washington, DC)
- …directly with hardware vendors involved in the incident resolution process. + Provides Tier II support for problem identification, diagnosis and resolution ... We are seeking qualified candidates to operate and maintain Pegasus, which directly support US military forces and US Coalition members with critical war planning… more
- NuAxis Innovations (Washington, DC)
- …solutions to problems. Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving complex issues, ... I, such as surges in high call volume, Tier II resource may be partially or...monitors tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
- V2X (Springfield, VA)
- …+ What You'll Do + The Senior Systems Administrator II shall support the Information Technology ( IT ) Operations and Maintenance (O&M) team to provide ... IT O&M Server team members to provide O&M support to existing server-based solutions which across a variety...+ The Senior Systems Administrator II shall support the mid-level internal escalation tier (s) for… more
