- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Prime Therapeutics (Boston, MA)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Robert Half Technology (Waltham, MA)
- Description We are looking for a diligent Quality Assurance Analyst to join our team on a contract basis in Waltham, Massachusetts. This role is ideal for ... systems to identify and correct recurring issues. * Support customer service teams by troubleshooting and resolving...* Minimum of 1 year of experience in a Quality Assurance or similar role. * Proficiency… more
- National Safety Council (Worcester, MA)
- …Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly ... Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in...and Powerpoint + At least 2 years of relevant customer service or call center experience preferred… more
- Cardinal Health (Boston, MA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Vontier (Boston, MA)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- MAPFRE Insurance (Webster, MA)
- …group, Operations leaders, Customer Development, Knowledge Management, L&D, and Quality Assurance teams to assure strategic initiatives are developed and ... **Job Segment:** Call Center Manager, Call Center Supervisor, Customer Service Representative, QA, Call Center, Customer Service , Quality Apply now " more
- Children's Hospital Boston (Boston, MA)
- 80629BRJob Posting Title:Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)Department:Shared Service ... Summary: This position supervises the daily operations of Inbound and Outbound Customer Service communication within the Shared Service Center… more
- CVS Health (Milford, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Cardinal Health (Boston, MA)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- CODAMETRIX (Boston, MA)
- …coding in line with CPT, ICD-10, and HCPCS standards. + Develop and implement quality assurance processes to reduce coding errors and support audit readiness. + ... Assessment (CQA) projects, including work assignments, training, and quality assurance for offshore coding staff. +...in Surgery & Endoscopy coding. + Excellent communication and customer service skills, capable of effectively engaging… more
- CVS Health (Shrewsbury, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Webster, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- PPL Corporation (Cumberland, RI)
- …engagement. Responsibilities * Promote and implement procedural best practice through structured quality assurance within the team to ensure all working ... * Leads the identification, communication, measurement, and management of customer service risk & works cross functionally...* Promote and implement procedural best practice through structured quality assurance within the team to ensure… more
- Staples (Framingham, MA)
- …root cause analysis. + Collaborating with our Operations, Global Sourcing, Supply Chain, and Customer Service teams to resolve internal and external customer ... centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions...Basic Qualifications: + 3+ years of experience in Product quality assurance , product safety, quality … more
- Teleflex (Chelmsford, MA)
- …ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality , Service and Value as perceived by our customers. Our employees are ... participation. The ideal candidate will have a strong background in quality assurance , particularly within the medical device industry, and possess excellent… more
- Amazon (Westborough, MA)
- …vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and ... entire products' lifecycle (from product development, to deployment, to support & service ), embodying Amazon's leadership principle: Customer Obsession. We raise… more
- Amazon (Westborough, MA)
- …vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and ... entire products' lifecycle (from product development, to deployment, to support & service ), embodying Amazon's leadership principle: Customer Obsession. We raise… more
- General Atomics (Acton, MA)
- …is highly desired + Documented experience with ISO 9001 and AS9100 quality assurance program requirements and optical material are desirable. **Salary:** ... of parts, assemblies, tooling fixtures and material to ensure compliance with customer requirements, company specifications and quality requirements. Sets up,… more
- ConvaTec (Boston, MA)
- …distribution chains and regional distributors within assigned territory. + Conduct in- service demonstrations sales and customer service representatives ... todevelopprograms to promoteConvatecproducts within serviced hospitals. + Assist Product Development/ Quality Assurance Manager and Market Research Analyst in… more