- Cprime (Atlanta, GA)
- …that create measurable impact for their people, customers, and business outcomes - across ITSM , HR, Customer Service , and other critical workflows - using the ... in helping clients leverage AI capabilities to accelerate productivity, decision-making, and service delivery. What you will do: Sales Strategy & Execution Own and… more
- UKG (Atlanta, GA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Warner Bros. Discovery (Atlanta, GA)
- …responsible for delivering high-impact, enterprise-scale solutions. This role will focus on optimizing IT Service Management ( ITSM ), Field Service ... Focus)** will play a pivotal role in the Enterprise Service Management Office (ESMO), driving the evolution...management , with a focus on enterprise platforms and ITSM . + **3+ years** of hands-on experience with **ServiceNow**… more
- Southern Company (Atlanta, GA)
- …and Ventures ATL meet their contractual and partnership obligations. The analyst will utilize IT Service Management ( ITSM ) tools and reporting platforms ... + **Change Compliance & Continuous Improvement Focused:** + Apply IT Service Management best practices...Ability to integrate ITSM principles into vendor management and service improvement initiatives. + Excellent… more
- Warner Bros. Discovery (Atlanta, GA)
- …process. The position will be based in Atlanta. As a key leader in the IT Service Management ( ITSM ) function, the Lead will partner with cross-functional ... other ITSM process leads to ensure incident management process alignment with the broader service ...Experiences ** + 6+ years of professional experience in IT Service Management , with a… more
- Truist (Atlanta, GA)
- …with service portfolio management tools and methodologies 11. Knowledge of IT service management ( ITSM ) platforms and tools 12. Understanding ... ITIL, COBIT, and governance framework implementation 5. Background with large-scale service management transformations, IT governance implementations, and… more
- Warner Bros. Discovery (Atlanta, GA)
- …methodologies, particularly Scrum or Kanban, in the context of product development. + Familiarity with IT service management ( ITSM ) and IT operations ... Service Portal will play an instrumental role in the Enterprise Service Management Office (ESMO), focusing on managing and innovating within the ServiceNow… more
- CompuCom (Atlanta, GA)
- …will possess in-depth expertise in ServiceNow Architecture and Integration, with a strong focus on ** IT Service Management ( ITSM )** and ** IT ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Stitch Fix (Lithia Springs, GA)
- …our various physical locations, creating comprehensive documentation, and promoting best practices using IT service management ( ITSM ) or similar models. ... San Francisco. About the Team The Stitch Fix Enterprise IT Service Delivery team is committed to...systems. + Organize IT Operations: Maintain organized IT tickets and change management processes using… more
- Oglethorpe Power (Tucker, GA)
- … services provider -- ensuring alignment, accountability, service delivery, and overall IT Service Management ( ITSM ). Technology Modernization & ... equipped with necessary technology on Day One. + Oversee daily IT operations including problem management , change management , and project management . +… more
- The Hertz Corporation (Atlanta, GA)
- …prototyping, incremental, synchronize and stabilize, and DevOps) + Understanding and knowledge of IT service management ( ITSM ) and Information Technology ... leads and supports architecture activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including… more
- Ensono (Atlanta, GA)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …to communicate effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** ... manner with little to no supervision. + Troubleshoot integration issues such as system/ service accounts, API's, User Management Certs, etc. + Manage Dashboards… more
- Truist (Atlanta, GA)
- …production support, systems engineering, database engineering or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ... to the shared knowledge base. 6. Participate in incident, problem, and change management processes, following ITIL best practices. 7. Perform root cause analysis for… more
- Truist (Atlanta, GA)
- …and production support functions for both on-premise and cloud environments. 4. Proficiency with IT Service Management ( ITSM ) tools such as ServiceNow, ... base. 8. Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices. 9. Participate in root cause analysis… more
- Emory Healthcare/Emory University (Atlanta, GA)
- … related field. 7 years of Information Technology experience. ITIL Foundations and IT Service Management certifications preferred. + 10 years Information ... Carolina, Tennessee, Texas, Virginia, or Wisconsin **Description** We are seeking a ServiceNow ITSM Major Incident Management Specialist to lead and own the… more
- AIG (Atlanta, GA)
- … ITSM Data Engineer to lead data mining and analytics efforts across all core IT Service Management process areas. This role will play a pivotal part ... datasets for all process areas + Partner with Service Management and Operations teams to identify...business intelligence, with at least 2 years focused on ITSM or IT Operational data. + Strong… more
- Georgia Systems Operations (Tucker, GA)
- …Analyst is primarily responsible for the execution and management of ITIL and ITSM processes within Shared Services IT , such as incident management , ... other organizational priorities. This position requires a strong customer service focus, positive attitude, and good oral and written...of ITIL and ITSM processes (eg, incident management , change management ) and supports IT… more
- Capgemini (Atlanta, GA)
- **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions **Location:** **Chicago, IL; ... US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME -… more
- Capgemini (Atlanta, GA)
- **Job Title** : Senior Service Management Consultant - IT Workflows / CMDB/CSDM **Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, ... the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - IT Workflows / CMDB/CSDM_… more
