- Emory Healthcare/Emory University (Atlanta, GA)
- …South Carolina, Tennessee, Texas, Virginia, or Wisconsin **Description** We are seeking a ServiceNow ITSM Major Incident Management Specialist to lead ... South Carolina, Tennessee, Texas, Virginia, or Wisconsin **RESPONSIBILITIES:** + Manage the ITSM Major Incident Management process according to ITIL and… more
- Warner Bros. Discovery (Atlanta, GA)
- …monitor usage, compliance, and performance of the incident management and major incident management processes. + Identify and lead initiatives to ... owners, other ITSM process leads, and Product Management , to ensure the incident management...practices, particularly incident management and major incident management , and demonstrated… more
- Southern Company (Atlanta, GA)
- …role will demand a proactive professional with strong ITSM expertise. ** MAJOR JOB RESPONSIBILITIES:** + **Vendor Contract Management :** + Manage contracts ... vendors adhere to ITSM processes (such as incident , problem, and change management procedures) in...Excel for data analysis and visualization. + Familiarity with major vendors (such as Infosys, Oracle, etc.) and understanding… more
- Truist (Atlanta, GA)
- … Management ( ITSM ) tools such as ServiceNow, and familiarity with incident , problem, and change management processes. 5. Strong experience with monitoring ... for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific...support or related technical roles. 3. Experience in managing incident management , triage, and production support functions… more
- SHI (Atlanta, GA)
- …develop and execute business plans to drive growth and profitability.** **Change Management : Can manage major changes in organizational processes or policies, ... processes and achieve business goals. This role ensures all Business Continuity Management (BCM) components comply with the Firm's ISO-driven Policy and Standards,… more
- Georgia Systems Operations (Tucker, GA)
- …of some of the processes that this position is responsible for include change management , incident management , asset management , software license ... and NERC CIP. Responsible for the implementation of internal IT processes including change management , incident management , knowledge management , asset … more
- Truist (Atlanta, GA)
- …system configurations, contributing to the shared knowledge base. 6. Participate in incident , problem, and change management processes, following ITIL best ... or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ServiceNow with...) tools such as ServiceNow with solid understanding of incident , problem, and change management processes. 4.… more
- Ensono (Atlanta, GA)
- …including Microsoft Project, Excel, Word, Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket ... with their Global Leader(s) responsibilities/duties while maintaining on-going project management and statuses. The Manager will oversee training sessions with… more