- Honeywell (Norcross, GA)
- …in the industry. + Lead and drive the customer experience program management strategy and initiatives. + Develop and implement customer-centric programs ... MUST HAVE** + 6 + years of experience in customer experience program management or related field. + Knowledge in technical publications process and methods.… more
- Coinbase (Atlanta, GA)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on... program management of our customer experience with… more
- Coinbase (Atlanta, GA)
- …goals, and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management , project management , or product operations ... Design, prioritizing fixes that deliver measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly… more
- Coinbase (Atlanta, GA)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management , preferably in consumer facing experiences.… more
- Coinbase (Atlanta, GA)
- …that power our global Consumer and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end CX Analytics strategy, overseeing ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Analytics team is responsible for delivering data-driven insights… more
- Coinbase (Atlanta, GA)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Intuit (Atlanta, GA)
- …**The Opportunity** We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for ... simulation based learning, gamification, micro-learnings + Familiarity with learning management systems (eg, Intellum, Docebo) and online presentation platforms such… more
- Deloitte (Atlanta, GA)
- …includes developing a detailed project plan, defining key milestones, and transition management . + Technology Evaluation: Lead analysis and recommendations for ... As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing on the strategy, design,… more
- Concentrix (Atlanta, GA)
- …the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit ... new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B… more
- Coinbase (Atlanta, GA)
- …alignment. Attendance is expected and fully supported. As the CX Compliance Program Manager at Coinbase, you'll lead the charge in combating money laundering ... cryptocurrency accessible to everyone. We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance… more
- Pacific Program Management (Atlanta, GA)
- …for both your individual and team contributions. Job Summary Leads construction management planning and execution for mission critical data center projects, ensuring ... directly with clients, ensuring continuous communication and alignment with program goals. Analyzes performance metrics to recommend operational improvements and… more
- Coinbase (Atlanta, GA)
- …look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... programs simultaneously while ensuring quality and timeliness *Nice to haves:* * Program or project management certifications (eg, PMP, PgMP, CSM) *… more
- Kyndryl (Atlanta, GA)
- …for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management , People:** + Lead by example; Fostering a culture of ... Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- FST Technical Services (Atlanta, GA)
- …quality of services delivered are closely examined and under scrutiny. + Project & Program Management + Provide technical project management expertise to ... FST Technical Services Commissioning ( Cx ) division is one of the leading ...This role requires strong client interface skills, technical project management expertise, financial forecasting capabilities, and the ability to… more
- The Hertz Corporation (Atlanta, GA)
- …your background is in contact center operations, loyalty strategy, customer segmentation, or CX design, you know how to lead complex teams, drive execution ... We're looking for a strategic and operational powerhouse to lead our North American contact center operations and continue...streams + Experience owning or co-owning service recovery or CX functions with measurable impact on retention + Analytical… more
- Cognizant (Atlanta, GA)
- …years of experience in Salesforce solution architecture and design. + Ability to lead multi-cloud opportunities in the areas of CX /CRM leveraging Salesforce tech ... are seeking an Engagement Delivery Partner to join our CX /CRM Team supporting our Retail/CPG industry team! As an...and CPG space supporting Salesforce engagements in technical and management capacity. Focused on growing our client base, this… more
- EPAM Systems (Atlanta, GA)
- EPAM is seeking a dynamic and highly skilled **SAP Business Consulting Manager** to lead our SAP engagements and serve as a trusted advisor to clients on SAP ... transformation projects. In this pivotal role, you will lead global project teams and oversee the implementation of diverse SAP products. Join EPAM and contribute to… more
- Coinbase (Atlanta, GA)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more
- Sharecare (Atlanta, GA)
- …with Sharecare's goals while maintaining a positive consumer experience + Proactive management of client program performance to maximize profitability while ... delivery of service across multiple platforms and products (including email, lead generation, digital display, digital video and integrated programs). By developing… more
- DLB Associates (Atlanta, GA)
- …and accepted per owner requirements. + Coordinate with the Commissioning Authority/ Program on scope handoffs, tagging/progress reporting, and Cx schedule ... scope, schedule, budget, operability, and maintainability. + Essential Functions Construction Management , Owner Advocacy & Project Oversight + Serve as the… more