- DATAPATH INC (Duluth, GA)
- …reports, identify trends, and implement process improvements Provide escalation support and guidance for Tier 1 and Tier 2 support Develop and maintain ... on O365 applications, emphasizing security best practices Vendor & Service Management: Oversee relationships with managed services providers. With collaboration… more
- Insight Global (Dunwoody, GA)
- Job Description The Level 2 Service Desk Analyst provides advanced technical support to end-users by troubleshooting and resolving complex hardware, ... Skills and Requirements - 2 + years of experience in a Service Desk or technical support role. - Strong knowledge of Windows AND macOS operating… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- PruittHealth (Norcross, GA)
- …to report IT Related issues. **KNOWLEDGE, SKILLS, & ABILITIES:** 1. Manage Service Desk tickets in a timely manner 2 . Respond to customer issues via phone, ... **JOB PURPOSE:** The IT Service Desk Technician's role provides technical...service requests 6. Escalate issues to the next Tier with next level of difficulty 7. Install, make… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... origins to resolve tickets. + Escalates remaining issues to Tier 2 and Tier 3...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
- Robert Half Technology (Atlanta, GA)
- …technologies and contribute to the efficiency of a dynamic organization. Responsibilities: * Deliver Tier 1 and Tier 2 technical support to ensure timely ... environments to enhance user access and system functionality. * Handle service desk tickets efficiently by diagnosing and resolving technical problems. *… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running ... a timely manner - Communicate with team members and Tier 2 support desk agents...into terms understandable to non-technical employees. + Strong customer service skills. + Experience with Salesforce a plus **Compensation… more
- Aveanna Healthcare (Atlanta, GA)
- …previous experience managing a team. At least 3 years previous technical support experience, providing 1st tier Service Desk or 2nd tier IT Support in a ... position will also be responsible for managing the outsourced tier 1 Service Desk team...efficiently. Essential Job Functions Lead a team that delivers tier 2 technical assistance and support related… more
- Aveanna Healthcare (Atlanta, GA)
- …and associated hardware. . Troubleshoot and resolve or escalate issues. . Respond to Tier 2 level tickets via email and phone. . Collaborate with the ... Clinical Solutions implementation team ( Tier 3). . Work within Service Level...changes. . Contribute to the knowledge base. Requirements: . 2 + years in a help desk environment… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …environment. + Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
