- Amazon (Chicago, IL)
- …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact… more
- AGI (Naperville, IL)
- …preferred. Education in Supply Chain or Engineering will be an asset. + 3 years contact center experience in technical support or sales. Work experience in a ... **Description** **Position Title: Customer Experience Agent ** **Compensation Range: $26.00/hr - $30.00/hr** **Department: Sales Execution** **Location: Naperville,… more
- Anywhere Real Estate (Chicago, IL)
- ** Agent Recruiter - Remote** You're a talent scout, energetically searching the real estate landscape to connect with high-performing real estate agents and let them ... zone. **Who you are:** + Phone friendly, enthusiastically reaching out to contact prospective agents throughout the day, getting their attention and igniting their… more
- HUB International (Des Plaines, IL)
- …and tackling challenges, this is the right fit for you. The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us ... with others. **Responsibilities:** + Successfully work in a call center type of environment. + Process endorsement requests for...any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Staff Management | SMX (Bensenville, IL)
- …old.Able to Lift 60 pounds., required education: HS Diploma or GED. Recruiting Center : FARO O'Hare-0438, 630 North Access Road, Bensenville, IL 60666. Work Location: ... If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at ###@trueblue.com or ###.… more
- Help at Home (Chicago, IL)
- …on serving people and the communities we are part of._ **Job Summary:** The Contact Center Supervisor will be responsible for overseeing the daily operations of ... the contact center , ensuring customers are receiving the...etc.). + Monitor key performance indicators (KPIs) to optimize agent performance, including customer satisfaction, first contact … more
- The Hartford (Chicago, IL)
- …and consistency. + Build data pipelines and AI agents to enable virtual assistants for Contact Center Agents. Build and Support AI Use Cases: + Leverage various ... Build AI Agents: + Design and develop scalable AI agent frameworks to manage high call volumes by assisting...touch + Stay updated on AI advancements, optimize AI agent performance through testing, and provide mentorship to junior… more
- Paylocity (Schaumburg, IL)
- …experience. + Minimum of 2-3 years of experience in a workforce management or contact center operations role, with a strong focus on real-time management. Strong ... with various teams. + Proficiency in WFM software (eg, Verint, NICE IEX) and contact center technologies (Five9). + Ability to remain calm and make decisions… more
- Anywhere Real Estate (Chicago, IL)
- …of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, we deliver high quality leads to the agents ... caseload + Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle...as a liaison between the customer and real estate agent to ensure excellent service + Appropriately handle high… more
- ADM (Chicago, IL)
- …regulatory examinations, and a variety of other matters connected to transfer agent ); liaise with Depository Trust & Clearing Corporation (DTCC) re stock-related ... monitoring and compliance with New York Stock Exchange matters and policies ( contact re various matters in connection with Listing Manager portal/dividend reporting,… more
- HUB International (Des Plaines, IL)
- …and tackling challenges, this is the right fit for you. The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us ... + Identify customer's need and clarify information for Call Center Agents. + Seize the opportunity to transfer calls...any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Nestle (Chicago, IL)
- …in Supply Chain or Supply Chain Customer Service, preferably within a Customer Contact Center environment. * 1-2+ years of People Leadership experience managing ... closely with cross-functional business partners, as well as the Center of Scale (CoS). This is also a People...Ability to lead through change management as a change agent and deliver key business outcomes. * Willing and… more
- Kelly Services (Chicago, IL)
- …archive files for storage purposes + Interface with passport applicants at Agency/ Center Information and Will-Call counters + Ensure appointment is scheduled + ... completed transactions and run designated reports + Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- NTT America, Inc. (Chicago, IL)
- …process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen ... Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations....any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Guidehouse (Chicago, IL)
- …Capital Business Partner will work collaboratively with Human Capital Center of Excellence COEs (compensation/rewards, benefits, workplace relations, recruiting, ... the role will also include functioning as a change agent to the business, assisting in processes, process improvement...for a position, and you require an accommodation, please contact Guidehouse Recruiting at ### or via email at… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will-Call counters: o At the Information Station, ensure ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will-Call counters: o At the Information Station, ensure ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more