- TEKsystems (Austin, TX)
- …first 6 weeks and then fully remote post training.* Job Overview We are hiring for a benefits call center representative to join our team to support our ... members through answering inbound calls and assisting callers in utilizing their benefits . These benefits may include dental, vision, medical, life insurance,… more
- Zurich NA (Austin, TX)
- Claims Call Center Representative 127686 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers ... least 5 Mbps up and 10 Mbps down Preferred Qualifications: + 6 months or more of call center experience + Strong data entry skills and the ability to type 32 WPM… more
- Ascension Health (Austin, TX)
- **Details** + **Department:** High Volume Call Center Command Board + **Schedule:** **Full Time 3x12-Hour Shifts; 10:45a - 11:15p w/ rotating weekends & ... **Hospital:** Good Health Solutions + **Location:** 7701 Metropolis Drive Austin, Texas ** Benefits ** Paid time off (PTO) Various health insurance options & wellness… more
- Texas Health Action (Austin, TX)
- …about THA here: http://texashealthaction.org. THA is seeking a Bilingual Patient Support Center Representative (Hybrid) to answers phones for multiple clinic ... position is a hybrid role that will support the call center primarily but will also be...with diverse populations, including LGBTQ+ and other marginalized populations Benefits + Health Care Plan (Medical, Dental & Vision)… more
- Cardinal Health (Austin, TX)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- CVS Health (Austin, TX)
- …Representative is a fully remote position. As they are aligned to a 24-hour call center operation, employees are required to support holiday coverage at a ... CVS Core values in each interaction. **Required Qualifications:** + 1-3 years of call center and/or customer service experience. + Basic computer knowledge and… more
- Cardinal Health (Austin, TX)
- …or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been ... Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... **3** **12:30pm - 9:00pm** **4** **12:30pm -9:00pm** **5** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as… more
- The Cigna Group (Austin, TX)
- …and corporate policies **Qualifications** + High School Diploma / GED + 1+ years of call center experience + Prior work from home experience + Prior medical or ... inquiries is crucial for success. As a Prior Authorization Representative , you will be part of a dedicated team...of a dedicated team which provides information regarding pharmacy benefits and drug coverage. This crucial role is on… more
- Cardinal Health (Austin, TX)
- …experience preferred + 3-6 years of Customer Service inbound /outbound phone call center experience preferred + Experience with medical insurance/billing ... customer orders, and problem resolution. **_Job Summary_** The Senior Representative , Customer Service Operations is responsible for providing outsourced services… more
- R1 RCM (Austin, TX)
- **Location: Ascension Dell Children's Medical Center ** **Shift Hours: PRN - as needed, 48 hours required, 24 hours on call , additional shifts available** R1 is ... analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative ** , you'll work to help our patients check into the… more
- Sharecare (Austin, TX)
- …Proactively educate caller on program benefits . + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com . **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more
- Molina Healthcare (Austin, TX)
- …Required Qualifications * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... * Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. * Utilizes appropriate resources… more
- Molina Healthcare (Austin, TX)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- Ryder System (Austin, TX)
- …professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure Employee ... mentorship, guidance, support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional Specialist). Ensure contact… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... and document all cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. +… more
- CenterWell (Austin, TX)
- …consumer experiences **Preferred Qualifications** + Associate's or Bachelor's Degree + Previous inbound call center or related customer service experience + 1 - ... caring community and help us put health first** The Grievances & Appeals Representative 3 manages client denials and concerns by conducting a comprehensive analytic… more
- SolomonEdwards (Austin, TX)
- …Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the ... MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success...discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an… more
- Pedernales Electric Cooperative (Johnson City, TX)
- …calls (events) and initiates corrective action with the appropriate Area Work Center function including call -out of personnel in accordance with established ... TX 78636 $31.77 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits *Qualifications may warrant greater starting base pay within the full pay range.… more