- Amazon (Austin, TX)
- …for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use ... will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity...guidance, perform a variety of duties, including: - Troubleshoot IT equipment used in Amazon Fresh Stores - Troubleshoot… more
- CAI (Austin, TX)
- …Mandarin speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service … more
- CAI (Austin, TX)
- …support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... a customer service -oriented ** Service Desk Analyst** to provide **Level 2** technical ...and **remote** . **What You'll Do** + Provide General IT end-user support including: + Resetting passwords… more
- SHI (Austin, TX)
- …the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support ... proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely...and are developing a deeper technical specialization within the service desk environment. This position is hybrid… more
- Cayuse Holdings (Austin, TX)
- **Overview** The Service Desk Agent provides customer ...IT support . + Experience with ServiceNow IT Service Management System. + Customer ... and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- CompuCom (Austin, TX)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- … to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support , particularly within a defense or...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Growth Ortho (Austin, TX)
- …include scheduling procedures and office appointments, reception, bookkeeping and other clerical support duties with emphasis on customer service . This position ... Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX. As a Front Desk Associate… more
- Jefferson Dental and Orthodontics (Austin, TX)
- …Do you want to be a part of our life changing team?! Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving ... also cross-trained on basic back office functions to help support the 5-star patient experience. What You'll Do +...patient experience. What You'll Do + Provide excellent customer service to patients + Be the first impression welcoming… more
- SchooLinks (Austin, TX)
- We're looking for a detail-oriented and proactive IT Support Specialist to manage core IT operations and support the employee lifecycle, with a vision ... and software (eg, Zoom, Slack, Notion) - Use JIRA Service Desk to manage tickets and internal... security best practices Requirements - 2+ years in IT support or operations, ideally in SaaS… more
- Amazon (Austin, TX)
- …also often engaged to solve systemic problems based on the deep operational knowledge of the service desk and the overall business. About the team We are a small ... array applications, and infrastructure running smoothly? We're seeking a talented and versatile Support Engineer to join our dynamic and fast moving team to … more
- Concentrix (Austin, TX)
- …Media Support Specialist onsite in Austin provides high-touch concierge level help desk and case management support for select advertisers or users on social ... WILL DO IN THIS ROLE** As a Social Media Support Specialist, you will: + Ensure all service...thinking + Maintain broad knowledge of client products and/or service + Act as a help desk … more
- Texas State University (San Marcos, TX)
- …delegating tasks, and providing constructive, actionable feedback. + Proficient in using IT service management ( ITSM ) platforms, including Cherwell/ TDX ... database administration and the development, configuration, and maintenance of IT service management systems such as Cherwell...drive service excellence. + Supervise and develop service desk staff, fostering a positive and… more
- Deloitte (Austin, TX)
- …for this role ends on 6/30/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk ... Training Support + Maintain knowledge of core professional services ( IT , Managed Services, Outsourcing) and product offerings to continue supporting contracting… more
- Fujifilm (Austin, TX)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist in ... but is not limited to: + Attending Sales and Service meetings when requested. + Works intimately with the...Server and Oracle. + Successful management of professional services support cases, IT projects and products, software… more
- R1 RCM (Austin, TX)
- …**Shift Hours: PRN, 48 hours required a month, 24 hours on call, Support Sister Site, additional shifts available.** R1 is the leading provider of technology-driven ... AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients...and expect the unexpected. This is not a casual desk job. + A team you can rely on.… more
- HCA Healthcare (Austin, TX)
- …resource responding to end user desktop incidents and requests reported to the Service Desk . Problems beyond the scope of their ability or responsibility ... a timely manner to senior-level support personnel. Support to other Division and facility IT ...if needed. GENERAL RESPONSIBILITIES + Effectively works with customers, Service Desk and Technical Services personnel +… more
- HCA Healthcare (Austin, TX)
- …resource responding to end user desktop incidents and requests reported to the Service Desk . Technical Analyst II will also be responsible for mentoring, ... a timely manner to senior-level support personnel. Support to other division and facility IT ...desktop equipment and software + Effectively works with customers, Service Desk and Technical Services personnel* Participates… more
- ERCOT (Taylor, TX)
- …agenda and note documentation and distribution. + Supports ITIL, alignment of Service Desk , Change Management, Incident Management, and Problem Management ... cloud platforms, and infrastructure components. + Occasional after hours and weekends support required. + Reviews and processes IT Change Requests appropriately… more
- The LEGO Group (Austin, TX)
- …web site or need assistance completing the application process, please contact the HR Service Desk at ###. Please note, these communication channels should be ... use the APPLY NOW button above or below. BRINGING IT TO LIFE "The reason LEGO(R) exists is because...assistance completing the application process, please contact the HR Service Desk at 1.###, option #3. Please… more