- Merck & Co. (Austin, TX)
- …or more.Understanding of service management & best practices (Example ITIL) - Incident , Problem , Change.Understanding of ITSM tools such as ServiceNow and ... services available to consumers is changing the expectations of senior leaders, employees, customers and patients.- People want access...our company. -No fee will be paid in the event a candidate is hired by our company as… more
- Humana (Austin, TX)
- …part of our caring community and help us put health first** The Senior Problem , Incident and Event Management Engineer drives technical support teams to ... or outages to key technology platforms/applications. The Senior Problem , Incident and Event Management Engineer work assignments involve moderately… more
- Amazon (Austin, TX)
- …impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. The Amazon Retail Website has hundreds of ... outage situations, including coordinating cross-functional teams and communicating with senior leadership and stakeholders. - Conduct post- incident actions… more
- Merck (Austin, TX)
- …or more. + Understanding of service management & best practices (Example ITIL) - Incident , Problem , Change. + Understanding of ITSM tools such as ServiceNow and ... services available to consumers is changing the expectations of senior leaders, employees, customers and patients. People want access...our company. No fee will be paid in the event a candidate is hired by our company as… more
- SitusAMC (Austin, TX)
- …Management team + Using company ticketing software to record, track and document problem solving process + Apply company approved diagnostic utilities to aid in ... troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including… more
- HCA Healthcare (Austin, TX)
- …**Referral services for child, elder and pet care, home and auto repair, event planning and more** + **Consumer discounts through Abenity and Consumer Discounts** + ... of your ability or responsibility are communicated in a timely manner to senior -level support personnel. You will support to other division and facility IT personnel… more
