- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Georgetown Univerisity (Washington, DC)
- …(SME) works in a team environment to provide quality customer service and support for information technology. The SME is responsible for: + Installing, maintaining, ... and offer formal classroom sessions and informal training. + Providing support for maintaining our computer labs, audio-visual classrooms, and video conference… more
- TekSynap (Washington, DC)
- …resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as ... end user support services for hardware and software. + Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and… more
- CACI International (Springfield, VA)
- …in weekly day support hours rotation - 7-3, 8-4, 9-5, 10-6 and an after-hours on- call support rotation * 2-4 years of hands-on experience in a system or IT ... role, you will serve as an escalation point for Tier 1 support and be responsible for...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- CoreSite (Washington, DC)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... infrastructure while nurturing your professional growth and success. Data Center Technician II Role: The Data Center ...for the Night Shift, 10pm-6am, Sunday - Thursday A Tier 2 technician will be responsible for day to… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... mechanical, controls, and fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you… more
- TekSynap (Arlington, VA)
- …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …All other duties as assigned Requirements + 1+ years of experience in a call center environment providing customer/user service, and in providing technical and ... not be accepted). Work as part of the Application Support team responsible for Tier 1 through...problems to appropriate resources. + Accurately processing and recording call transactions via the agency's ticketing system. + Following… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... center which houses the server farm. + Provide support in the planning, design, and preparation through the...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- CyrusOne (Sterling, VA)
- …HVAC/R training program or from working in a technical facility maintenance position supporting data center operations + 7+ years working in Tier 2, Tier 3 ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Meta (Ashburn, VA)
- …fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on- call rotation with the goal of routing issues ... and system optimization. **Required Skills:** Network Engineer, Operations and Support (Labs) Responsibilities: 1. Incident Response: Drive work investigating… more
- CyrusOne (Sterling, VA)
- …+ 5 to 7 years working in Tier 2, Tier 3 or Tier 4 Data Center (s) or experience in operations & maintenance and/or building engineering roles. + ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- Brivo (Bethesda, MD)
- …a case management system Qualifications + 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- Fujifilm (Washington, DC)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- BAE Systems (Herndon, VA)
- … Tier 4 engineering support under supervision + Supporting call center technology deployments, user training, and transition planning + Contributing ... VoIP, or network engineering + Exposure to secure communications technologies or call center platforms **Responsibilities:** As a Voice Engineer, you will… more
- William C Brown Inc (Springfield, VA)
- …tracking systems such as Security+* Ability to respond to after hour calls "provide on- call support " There will be rotating weekend shifts required once per ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more
- CACI International (Chantilly, VA)
- …report as needed. + Act as an escalation point for operations. + Provide on- call support as needed. + Monitor network performance using various network ... CACI is looking for an Enterprise Watch Officer to support our customer to provide a common set of...Ensure the team escalates all issues unresolved at a Tier 2 level to Tier 3 to… more
- Insight Global (Herndon, VA)
- …become part of a Data Center and Cloud Optimization program providing Tier 3 support to the Homeland Advanced Recognition Technology biometric system. This ... developing and maintaining automated unit and integration tests in support of the Tier 3 engineering team...code quality and operational integrity of critical biometric services. Tier 3 members are expected to be on- call… more