- SunPower (Annapolis, MD)
- …to residential customers across the US with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding ... SunPower is seeking a highly skilled and motivated Escalations Specialist to support the business by handling the most...aptitudes, backed by 3+ years' experience in a direct customer facing role. You should be able to perform… more
- COMSO, Inc (Fort Meade, MD)
- Customer Support Specialist I (TS/SCI w/...resolution for Tier 1 (Service Desk) and Tier 2 ( Escalation ) support via the telephone, email and chat + ... Provide a high-level of customer service and support to ensure each ...the client/server/storage/network devices, etc. + Provides support for the escalation and communication of status to agency management and… more
- General Dynamics Information Technology (Fort Meade, MD)
- …Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** Transform technology into ... opportunity as a **Help Desk Support Service Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- CACI International (Fort Meade, MD)
- …our global efforts.** **Position Overview:** As a NOC Specialist - Infrastructure Specialist , you will be the escalation point for client queries, providing ... NOC Specialist Job Category: Information Technology Time Type: Full...updated. + Other duties as required to deliver excellent customer experience. * **Technical Proficiency:** + Experience with Virtualization… more
- Zurich NA (Annapolis, MD)
- Business Development Specialist 114020 Zurich is seeking a Business Development Specialist to join ZRS in the new Zurich Commercial Services Distribution profit ... enhance our market presence, identify and grow newer, less mature customer /distributor relationships and increase market share. **Key responsibilities:** + Drive… more
- MAG (Hanover, MD)
- **Position Summary** MAG Aerospace is seeking an experienced IT Specialist to support as a System Administrator for multiple DoD guest systems at various ... & Nessus) **Requirements** **Minimum Requirements** **Knowledge and Skills** + Knowledge of customer service, the ability to listen carefully and the ability to… more
- MAG (Hanover, MD)
- **Position Summary** MAG Aerospace is seeking an experienced System Administrator/IT Specialist who will be responsible for day to day operational IT support along ... and instructions for Government AIS networks. + Knowledge of customer service, the ability to listen carefully and the...and the ability to quickly determine problem solutions or escalation path. + Ability to arrange things or actions… more
- CommuniCare Health Services Corporate (Linthicum Heights, MD)
- …delivering against quantitative and qualitative performance metrics. + Exceptional customer service mindset. JOB RESPONSIBILITIES The HR Operations Analyst provides ... execution - review data before approvals are submitted + Issue resolution/ escalation and coordinate cross functional support with internal teams + Project… more
- Philips (Baltimore, MD)
- …diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation , if appropriate. US work ... Monitoring in the Mid- Atlantic region. This position is responsible for customer relationship management through the effective application of technical knowledge to… more
- H&R Block (Baltimore, MD)
- …and resolve concerns to ensure customer satisfaction. + Handle customer communications using incident handling, escalation , quality measurement procedures, ... and track user incidents. Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the … more
- Anywhere Real Estate (Baltimore, MD)
- …workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive ... This includes: + Manage capacity and workflow of each Specialist . + All aspects of hiring, interviewing and on-boarding....steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective… more
- Anywhere Real Estate (Baltimore, MD)
- …workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive ... This includes: + Manage capacity and workflow of each Specialist . + All aspects of hiring, interviewing and on-boarding....steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective… more
- Anywhere Real Estate (Baltimore, MD)
- …workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive ... This includes: + Manage capacity and workflow of each Specialist . + All aspects of hiring, interviewing and on-boarding....steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective… more
- M&T Bank (Baltimore, MD)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and ... contact **Experience with Loan Agency or LoanIQ** Strong focus on customer service and satisfactionStrong verbal and written communication skills **Education and… more
- Johns Hopkins University (Middle River, MD)
- …of Production Unit Manager such as Registration, Charge Corrections, Patient Inquiry, AR and Escalation . + Will be expected to not only work on a daily basis in ... of Production Unit Manager perform internal audits twice per year for Collection Specialist staff. + Will perform incentive audits as assigned. + Will be expected… more
- Ryder System (Annapolis, MD)
- …project priorities and manage the activities of the QA Consultants, Specialist , Analyst, contractors, RyderTemp and interns within the team, delivering each ... and interested parties + Anticipating and addressing project obstacles + Issue Resolution/ Escalation + Telecommute effectively as needed and as directed by manager +… more