- Prime Therapeutics (Annapolis, MD)
- …fuels our passion and drives every decision we make. **Job Posting Title** Customer Resolution Associate - Remote **Job Description** The Customer ... flexible schedule to accommodate business needs **Preferred Qualifications** + Associate 's degree in business, health care or related area...or related area of study + 1 year of customer service experience + 1 year of related work… more
- Wolters Kluwer (Annapolis, MD)
- …growth, market penetration, and customer satisfaction. **Work Arrangement** : 100% Remote position. You will report to the Associate Director, Field Sales ... **Senior Account & Relationship Manager - Remote R0051782 | CP/ESG TeamMate | WK Audit...customer satisfaction through proactive account management and issue resolution . + Provide input into forecasting, reporting, and continuous… more
- CareFirst (Baltimore, MD)
- …responsible for aggressively growing group enrollment by marketing to the client's associate base. Builds and maintains effective long-term relationships and a level ... responsible for aggressively growing group enrollment by marketing to the client?s associate base. This role leads and conducts employer and employee educational and… more
- CareFirst (Baltimore, MD)
- …to day operational support, including product configuration error handling and issue resolution by analyzing back-end logs + Participates in government and industry ... teams in the resolution of complex configuration management issues, with a focus...be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within… more
- CareFirst (Baltimore, MD)
- …responsible for aggressively growing group enrollment by marketing to the client's associate base. Builds and maintains effective long-term relationships and a level ... responsible for aggressively growing group enrollment by marketing to the clients associate base. This role leads and conducts employer and employee educational and… more
- CareFirst (Owings Mills, MD)
- …Prioritize and escalate urgent issues, allocating resources efficiently to minimize customer impact and ensure swift resolution . **SUPERVISORY RESPONSIBILITY:** ... Sprint goals. + Develop cost-effective solutions aligned with business objectives, including remote team strategies and vendor selection based on clear criteria. +… more
- SitusAMC (Annapolis, MD)
- …production environments. Receives, validates, and routes software defects internally for resolution . Provides training to both clients and internal team members. ... activities as may be assigned by your manager. Qualifications/ Requirements: + Associate degree or equivalent from two-year college or technical school and one-year… more
- CareFirst (Baltimore, MD)
- …activities. **ESSENTIAL FUNCTIONS:** + Provides ongoing internal and external customer support for operational inquiries from members, providers and/or other ... requests for initial determination and/or triages for clinical review and resolution . Screens, and/or prioritizes members using targeted intervention business rules… more
- CareFirst (Baltimore, MD)
- …and performance of core payer functions like enrollment, claims, billing, and customer service. Focuses on building robust custom extensions that align with business ... to deliver high-quality software in an Agile environment. + Support defect resolution and performance tuning of existing Facets extensions. Participate in core… more
- CareFirst (Baltimore, MD)
- …ICD coding, medical terminology, claims payment, contract negotiations and problem resolution . **Knowledge, Skills and Abilities (KSAs)** + Understanding of multiple ... + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for… more
- CareFirst (Baltimore, MD)
- …contract compliance issues and recommend strategies to Division management for resolution . Create and maintain confidential databases used for reimbursement analyses ... models. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for… more
- CareFirst (Baltimore, MD)
- …maintain a competitive edge in the marketplace. Includes: analysis, development and resolution of enterprise-wide user or customer problems and enhancement ... indirectly on Federal health care programs. **PHYSICAL DEMANDS:** The associate is primarily seated while performing the duties of...and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to… more
- Actalent (Hanover, MD)
- …| 8:00 AM - 5:00 PM Hybrid | 4 days in office - 1 day remote **Job Summary** The Services Business Operations Associate (BOA) is responsible for ensuring the ... to Project Costing. Key qualities for this role include strong customer relationship‐building skills, conflict resolution , professionalism, attention to detail,… more
- Sumitomo Pharma (Annapolis, MD)
- …payer and access/commercial experience. Rare disease experience is preferred + Excellent virtual/ remote customer engagement skills along with verbal and written ... seeking a dynamic, highly motivated, and experienced individual for the position of Associate Director, Market Access Engagement - Rare Disease, who will act as the… more
- Zurich NA (Owings Mills, MD)
- …and litigation management skills. This position can be office, hybrid, or fully remote anywhere in the lower 48 states. **Claims Handling & Investigation:** + Manage ... recorded statements, expert reports) to assess coverage, liability, and damages. ** Resolution Strategy & Negotiation:** + Develop and implement effective claim … more
- Humana (Annapolis, MD)
- …Representative 2 performs varied activities and moderately complex administrative/operational/ customer support assignments. Performs computations. Typically works on ... members. The Medicare Inbound Contact Representative 2 strives to provide the member a resolution or pathway to resolution on each call while providing a perfect… more
- Cayuse Holdings (Annapolis, MD)
- …technical expertise, the Senior Technical Manager facilitates deployments, enhances customer interaction tools, and ensures the effective delivery of technical ... the development, deployment, and optimization of CRM, telephony, and other customer -focused tools. + Support implementation phases by monitoring system readiness,… more
- Datavant (Annapolis, MD)
- …to exceed customer expectations, actively identifying and presenting solutions for customer issues. This role is fully remote with a flexible schedule, ... the final reports for the coding audit and actively participates in the resolution of audit findings. + Provide coder education via email and/or conference calls,… more
- BD (Becton, Dickinson and Company) (Hunt Valley, MD)
- …will be the same. The degree of independence and oversight will vary based on the associate being determined to be a QEII or Sr QE. This position is responsible for ... analyze data, identify root cause and corrective actions for effective problem resolution of moderate scope and complexity. Will support both internal and external… more
- Cayuse Holdings (Annapolis, MD)
- …and training programs using data insights. + Deliver ongoing analysis of customer experience metrics, including survey data, complaint resolution efficiency, and ... role aligns analytics deliverables with the Exchange's objectives to improve customer experience, achieve cost savings, and foster continuous improvement. Through… more