- General Dynamics Information Technology (Aberdeen, MD)
- …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** ... **- TS/SCI** **required** Transform technology into opportunity as a ** Help Desk Support Service Specialist - Intermediate** with GDIT. A career in… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Remote Support ,Troubleshooting **Certifications:** ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a … more
- Leidos (Edgewood, MD)
- …more difficult issues + Track obsolescence of hardware and software use in the system + Provides Help / Service Desk support to end users on a variety of ... this mission we provide Tier 1, 2, and 3 Help Desk Support , system operational...+ Good written and oral communication skills. + Strong customer- service skills and a high degree of professionalism. **You… more
- Leidos (Baltimore, MD)
- …skills with the ability to exercise mature judgment. + Experience with help desk tools such as Micro Focus Service Manager, Jira, or ServiceNow. + Strong ... The Digital Modernization Sector has an opening for a ** Help Desk Technician / Junior Developer** to...and Change Management disciplines. + Prior experience as a service desk analyst, troubleshooting and resolving technical… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- William C Brown Inc (Bowie, MD)
- …Support . + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support ...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support , playing a crucial role in maintaining ... technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals....Unity Supply, Property Book, Finance, and Access modules + Help Desk ServiceNow ticket management **Other Job… more
- TekSynap (Fort Meade, MD)
- …to determine a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM ... various parts of USCYBERCOM for all types of IT support needs + Assess, research, and resolve incidents and...Foster Innovation + Results Oriented + Teamwork + Customer Service **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and mentoring ... Service Desk personnel while ensuring operational excellence in IT ...and Contractor leadership, while using the metrics to analyze help desk performance and identify problem areas.… more
- Koniag Government Services (Baltimore, MD)
- …**Other details** + Job Family Client Techncial Support and Training + Job Function Help Desk Support Tech + Pay Type Hourly + Baltimore, MD, USA ... Help Desk Technician Baltimore, MD, USA... Help Desk Technician Baltimore, MD, USA Req #135 Monday,...a Koniag Government Services company, is seeking a Customer Service Representative to support **TGS** and our… more
- TEKsystems (Halethorpe, MD)
- …of helpdesk experience in a professional setting 1-2 years of experience working with " help desk ticketing tools" ie Service Now, Ivanti Experience ... service ,call center operations,phone support Additional Skills & Qualifications Service Desk experience Experience Level Mid Level Pay and Benefits The… more
- NCR VOYIX (Annapolis, MD)
- …to work flexible hours PREFERRED QUALIFICATIONS: + Previous experience working on an IT Service Desk supporting 500+ customers + 8+ years of IT Experience ... leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems....to adhere to the contractual SLAs at the L3 Service Level + Monitor and analyze Helpdesk entries to… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring for a Linux Administrator/ Support Desk Analyst (SDA) provides service desk and application and security ... $92,500.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5880/linux-administrator- support - desk -analyst ujms/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-5880_… more
- Amentum (Columbia, MD)
- …Intel space? If so, look no further. Amentum is seeking a **Systems Administrator / Service Desk ** to join our team of passionate individuals in **Columbia, MD** ... provides backup recovery. + Interact with customers to handle service inquiries and problems. + Provide support ...handle service inquiries and problems. + Provide support to the implementation, troubleshooting and maintenance of IT… more
- Orion Consortium (Annapolis Junction, MD)
- TS/SCI FS poly required. Position Description: + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach ... to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for… more
- Johns Hopkins University (Baltimore, MD)
- …guidance. Escalates issues with classroom technology / collaborative systems environment to the Service Desk Supervisor. + In collaboration with the Service ... coverage for stated hours of operations. + Works with Service Desk Supervisor to review tickets and...and problem solutions. Contributes to the development of client help documentation and the support team knowledgebase.… more
- Fujifilm (Annapolis, MD)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist in ... driving all aspects of customer support related issues, and problems, requiring escalation or high...but is not limited to: + Attending Sales and Service meetings when requested. + Works intimately with the… more
- Pearson (Annapolis, MD)
- …in a calm, courteous and efficient manner + Prior technical contact center / Help Desk experience required + Strong working knowledge of the Application ... utilizing Connections Learning products and services. **Position Summary** **:** Family Technical Support will work remotely as part of our contact center primarily… more
- Pearson (Annapolis, MD)
- …key application functions as it relates to customer needs + Provide mentoring to Service Desk teams supporting our customers + Primary escalation point of ... for our customers nationwide. Candidates should have practical experience in the support and administration of various IT services. We are looking for someone… more
- DCCA (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and ... and maintenance of IT systems . Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career… more