- Victory Packaging (Jessup, MD)
- The Opportunity: The Customer Service Advocate will serve as a support for the Baltimore branch and will be responsible for receiving and processing material ... you need to succeed: * Some college preferred. * Six (6) months customer service experience or six (6) months experience in an office environment * Analytical… more
- CareFirst (Baltimore, MD)
- …information to customers in accordance with performance goals and objectives. + Maintains customer advocate records by identifying underlying customer needs ... **Education Level:** High School Diploma or GED. **Experience:** 3 years customer service experience. **Preferred Qualifications:** + 3 years' experience… more
- Disabled Veteran Solutions (York, PA)
- …Time Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran ... with all aspects of their health care. In an advocate role, you will assist 50 -70 individuals daily...+ Respond to and resolve, on the first call, customer service inquiries and issues by identifying… more
- Cardinal Health (Annapolis, MD)
- **_Job Summary_** Quality Customer Advocate is responsible for bridging the gap between the clinical users of the Presource products with the Presource ... experience. To achieve the position goals, the quality customer advocate interacts with operations to provide...best demonstrated practices + Initiates discussion to obtain in-depth customer feedback for product and service improvement… more
- Lumen (Annapolis, MD)
- …us as we digitally connect the world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity to ensure our Mid-Market ... our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use… more
- Lumen (Annapolis, MD)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- Sharecare, Inc. (Annapolis, MD)
- …+ Occupational Therapist Aide + Medical Coder + Dental Assistant + Experience in customer service in a healthcare contact center, provider office, or healthcare ... institution + Experience in successful resolution of high level/sensitive customer service issues. Sharecare and its subsidiaries are Equal Opportunity Employers… more
- Lumen (Annapolis, MD)
- …leadership teams regarding the customer experience, product features/functionality, and service implementation/management. Customer Advocate : Acts as ... leveraging technology innovation for the betterment of humanity. This exciting customer -facing solution engineering role will work in partnership with our Sales… more
- Guardian Life (Annapolis, MD)
- …speed. + Selected candidates will then be scheduled to interview with our customer service leadership team via Microsoft Teams video-based interviewing. You will ... + Continuously strives to deliver superior results and exceptional customer service + Expresses oneself in an...that suit you best. + Employee Resource Groups that advocate for inclusion and diversity in all that we… more
- SMX (Annapolis, MD)
- …be located in, and work from, the East Coast time zone.** As a member of the Customer Service Desk your focus is to deliver support and solutions to the ... customer base while serving as an advocate ...implementation position + A strong commitment to providing exceptional customer service and satisfaction + Strong interpersonal… more
- Rocket Software (Annapolis, MD)
- …through improving operational efficiencies, empowerment of staff, effectiveness of service delivery, and customer satisfaction and retention. **Essential ... performance indicators (KPIs) and progress toward revenue targets and objectives. + Customer Advocacy: Advocate for Rocket customers, ensuring they experience… more
- IDEX (Linthicum, MD)
- …2- or 4-year college degree preferred + 5+ years of work experience in customer service /support roles required + Highly proficient in MS Office Applications; ... + Owns and acts as a liaison for our customers being their internal advocate and escalating major customer changes/challenges to leadership while maintaining a… more
- TEKsystems (Catonsville, MD)
- …interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced ... assistance to other members of the team. Additional Skills Help Desk, Customer service , Troubleshooting, Active Directory, Windows 10, VPN, Password reset,… more
- Johns Hopkins University (Baltimore, MD)
- …High School Diploma or graduation equivalent. + One year work experience in customer service required. Two years related work experience preferred. Classified ... We are seeking a **_CO_** **_Patient Service Coordinator_** to maintain clinical needs to ensure...and pre-certification (when appropriate). + Serves as the patients advocate ensuring patient's access to appropriate clinical services. +… more
- TEKsystems (Baltimore, MD)
- …interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced ... network) 4. PDA devices Will be needed to work occasional weekends. Skills: Service , Desk, Analyst Top Skills Details: Service ,Desk,Analyst Additional Skills &… more
- Ford Motor Company (Annapolis, MD)
- …global teams + Understands design principles and tools + Uses UI/UX design practices to advocate for the customer and help the team evolve the product + Engages ... to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for… more
- Pearson (Annapolis, MD)
- …& Digital Studio + Sales & Marketing + Strategy, Planning & Operations + Customer Service & Success + Efficacy & Research + Higher Education, International ... strategic priorities at the title, discipline and portfolio level. Advocate the unique needs of the Math & Physical...key stakeholders across the business. + Cultivate a collaborative, customer -obsessed culture where data and customer context… more
- Maryland Department of Transportation (Baltimore City County, MD)
- …(MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one ... Director of Governmental Affairs (DOT Executive V-8032) Office of External Affairs Executive Service "Open Until Filled" *This position serves at the pleasure of the… more
- Confluent (Annapolis, MD)
- …role you'll partner with Account Executives to be the key technical advisor in service of our OEM customers, work very closely with the product management and ... engineering teams, and serve as a vital product advocate in front of prospects, customers, and the wider...Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is ... and upgrades. + Excellent verbal and written communication skills. + Outstanding customer service and soft skills. + Attention to detail. + Good problem-solving… more