- Red River (Annapolis, MD)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... Tasks:** + Uncover opportunities for Account Executives to sell innovative offerings for IT Managed Services, Cloud, Cyber Security, Voice solutions and More. + Make… more
- IT Veterans (Greenbelt, MD)
- …IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ... effective, and secure technical support , manages help desk staff, enforces compliance with federal IT ...Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery.… more
- Erickson Living (Baltimore, MD)
- Location: Erickson Senior Living Join our team as an IT Service Desk Analyst. In this role, you will provide top-notch support for IT systems, ... as needed. As the first point of contact for IT incidents and service requests, you will...request management process + Proactively checks all of the Service Desk queues for open tickets +… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate ... Service Desk Incident Manager Clearance Required:...Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk ...Experience: Minimum of 5 years in IT support or help desk operations * Education:… more
- CAI (Annapolis, MD)
- …speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide general IT end-user support + Utilize excellent customer service skills… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance Required: Active...3 to 5 years in IT support or related help desk environments * Education: High… more
- TEKsystems (Baltimore, MD)
- …Skills Support , Help desk , Customer service , Phone support , Technical support , Password reset, Service desk , Help desk support , Vpn, ... in a fast paced single point of contact Service Desk capacity. Primary job function is...resolution. Key Accountabilities and Priorities: * Perform first level IT support related activities on incidents and… more
- Cayuse Holdings (Annapolis, MD)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example … more
- Cayuse Holdings (Annapolis, MD)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Adelphi, MD)
- … requests and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and ... service level agreements (SLAs) are met and support compliance requirements for DoD IT environments....Five (5) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Adelphi, MD)
- …processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, server, mainframe applications, ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate...sufficiently to appropriately refer the incident to the correct IT support group. + Track issues using… more
- GovCIO (Annapolis, MD)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...**Qualifications** + High School with 3 - 6 years IT support (or commensurate experience) + Active… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Diploma. + Must have at least five (5) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or ... for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving… more
- Link Solutions Inc (Adelphi, MD)
- …DoD Top Secret Clearance. + Five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. +… more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with two (2+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. +… more
- TEKsystems (Owings Mills, MD)
- We are seeking a customer-focused and technically skilled IT Service Desk Analyst to join our fast-paced support team. In this role, you will serve as ... range of technologies. Key Responsibilities + Provide first-level technical support for company technologies including desktops, laptops, mobile devices,...Required Experience: + 1-2 years of experience in a Service Desk or IT call… more
- TEKsystems (Halethorpe, MD)
- We are seeking a highly motivated Service Desk Analyst to join our IT support team. In this role, you will serve as the first point of contact for end ... users across the organization, providing technical support via phone, email, and chat. You'll handle a...ServiceNow, Ivanti) to log, track, and resolve incidents and service requests. + Escalate unresolved issues to appropriate teams… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …GICSP, GSEC, SSCP, etc.). + Five (5+) years or more of directly related help desk / service desk experience. Preferred: + DoD Secret Clearance + BA/BS in ... Desk Technician (Tier II) will serve as front-line support for mission-critical personnel located at the US Army...will work directly with users to troubleshoot and resolve IT problems, providing solutions and user education. You will… more