- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- IT Veterans (Greenbelt, MD)
- …IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ensures ... IT Help Desk Manager Greenbelt, MD . Information...recommend process improvements or automation to increase efficiency and service quality. + Participate in IT governance, incident… more
- Cayuse Holdings (Annapolis, MD)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** ... $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …and system assets reported by the operator and user communities through the Global Service Desk . Initiate trouble tickets with external Teleport program SME for ... the expertise of a talented and experienced Senior Logistics Manager to assist in the direction and management of...support is properly aligned with Program Office desires. + Incident Tracking - Monitor and track problems, incidents, failures,… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Public Consulting Group (Annapolis, MD)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... expectations and regulatory requirements in collaboration with client management and incident management teams. Main Responsibilities Incident Management +… more