- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- ICF (Reston, VA)
- …and subject matter expert to the client for software asset management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... a rapidly growing, entrepreneurial, technology-driven department, seeking a Software Asset Management Process Area Manager to implement best-practice ITSM asset… more
- BAE Systems (Mclean, VA)
- …performance. The role will leverage Information Technology Infrastructure Library (ITIL) best practices for IT Service Management ( ITSM ) that focuses on ... Corps of Engineers (USACE) from its current state to a modern ITIL/ ITSM -supported service delivery model. The Transformation/Process Improvement SME will lead… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Knowledge ... a smooth adoption of the implemented solution. + **Change Management :** Support change management efforts by assisting...Administrator. + 2 months of educational knowledge of ITOM, ITSM , HRSD, CSM, and/or Service Portal. +… more
- BAE Systems (Mclean, VA)
- …and Germany). The program uses Information Technology Infrastructure Library (ITIL) best practices for IT Service Management ( ITSM ) that focuses on ... & Skills** + A minimum of ten years of experience with the management of an Enterprise IT Service Delivery and Management Program (a minimum of… more
- ICF (Reston, VA)
- …Integrations, Multi-factor authentication, and Zero-Trust security + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + ... - Application Portfolio Management + CIS - Human Resources and CIS - IT Service Management + CIS - Customer Service Management and CIS- IT… more
- Leidos (Chantilly, VA)
- …be maintained with minimal training + Working knowledge of Service Now or similar IT Service Management ( ITSM ) products + Superior verbal and written ... day-to-day Operations and Maintenance (O&M) support for all incident management events and outages + Collaborate with IT...Provide input for monthly progress and status reporting of Service Level Agreements (SLAs) + Work with all corresponding… more
- ICF (Reston, VA)
- …and best practices + Current DHS Public Trust + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong scripting skills ... Specialist - Human Resources + Certified Implementation Specialist - Customer Service Management + Certified Implementation Specialist - Discovery +… more
- William C Brown Inc (Chantilly, VA)
- …Router Redundancy Protocol (VRRP) Working knowledge of Service Now or similar IT Service Management ( ITSM ) products Required Clearance:Active TS/SCI ... tickets. + Provide support to Tier 3 network engineers for incident management and projects (site surveys, coordinate and install new equipment). + Coordinate… more
- General Dynamics Information Technology (Chantilly, VA)
- …+ Polygraph **Job Family:** Systems Administration **Skills:** Information Technology ( IT ) Systems, IT Incident Management ,System Administration ... Citizenship Required:** Yes **Job Description:** Join GDIT as an ITSM Incident Management Analyst, where you'll leverage...vacation and holidays If you are committed to improving IT incident management and possess the necessary… more
- ManTech (Herndon, VA)
- …; response to data calls; acquisition support services; relationship and service management practice recommendations; communication services; project ... area. We're looking for a leader with a strong ITSM background to assist our customer in establishing and...standards (eg, ITIL V4, CMMI, the SEI's CERT Resilience Management Model, ISO) and federal guidance and standards (eg,… more
- Marriott (Bethesda, MD)
- …**Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support to properties using the ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- CACI International (Chantilly, VA)
- …position will be on integration of ServiceNow with upstream and downstream system of IT Service Providers. This is a highly challenging position that requires ... Service Providers to support integration efforts into the IT Services Ecosystem. + Facilitate requirements discussions and TEMs...(CSI) + Responsible for supporting and tracking enhancements for Service Provider + Ensure ServiceNow and ITSM … more
- CACI International (Mclean, VA)
- …services, COTS solutions, Emerging technologies, Cyber Security Architecture and Engineering, Enterprise IT Operations and Service Management + Provide ... IT Program Lead Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to... Advocates are postured to promote a consistent customer service experience that is focused on achieving mission imperatives… more
- Serco (Herndon, VA)
- …Vulnerability Services management . This position works closely with the cloud, service management , application, cyber, and other teams to ensure cutting edge ... and drive their implementation and use in concert with cloud, applications, service management , and cyber teams. + Recommend technology solutions and… more
- ManTech (Mclean, VA)
- …of IT support professionals responsible for incident response, deskside service , and project management . Teams are organized geographically across Northern ... you'll help protect our national security by providing enterprise IT support for one of our most critical customers...our customer where high operational availability is vital and service excellence is the norm, you will be rewarded… more
- ManTech (Mclean, VA)
- **Secure our Nation, Ignite your Future** **Enterprise IT Support Officer (EITSO) - Remote Support Team** Currently, ManTech is seeking a motivated, career and ... customer-oriented Enterprise IT Support Officers (EITSO) to serve on a team...services, software systems engineering and/or application development to restore service and/or identify problems + Using best practices and… more
- ManTech (Chantilly, VA)
- **Secure our Nation, Ignite your Future** **Enterprise IT Support Officer (EITSO) - Complex Projects Equipment Installation Team** Currently, ManTech is seeking a ... motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) to serve on a team...of groups to be working with, such as co-workers, management , and customers; must be able to exchange accurate… more